Modern Animal is best for those who value a clinic-based experience with advanced technology and comprehensive virtual support. BetterVet is ideal for pet owners who prefer the convenience and reduced stress of in-home veterinary care.
| Attribute | Modern Animal | BetterVet Mobile Veterinary Care |
|---|---|---|
| Appointment Scheduling Options | Instant appointment booking through app, advance booking via app, technician appointments after vet visit | Appointments can be booked online via the BetterVet app or website. |
| Availability of Emergency Services | Urgent care for time-sensitive issues, not an ER, urgent care time blocks, virtual evaluation via app, may refer to emergency center | BetterVet offers urgent care services. Note that they do not provide emergency services. |
| Range of Services Offered | General medical and surgical services for cats and dogs, primary care, preventative care, surgery & dentistry, diagnostics, virtual care | Wellness exams, vaccinations, sick visits, diagnostics, imaging, urgent care, and end-of-life care. Allergy testing and treatment, microchipping, nutritional and behavioral consultation, orthopedic examination, pain management, and pet travel certificates. Surgical services include spaying/neutering, radiology, surgery, and dentistry. |
| Pricing Transparency and Payment Options | Transparent pricing, Pay As You Go and All Access membership plans, lists cost of in-demand services, Scratchpay payment plans | Straightforward pricing structure, outlining the cost of each service. Accepts credit cards and mobile payment options. Travel fees start at $89. Wellness exams start at $99 (plus travel fee), sick visits start at $99 (plus travel fee), and vaccinations start at $54 (plus the cost of a wellness exam and travel fee). |
| Veterinarian Qualifications and Experience | DVM degree, active license, prefers 1+ year managing teams and 5+ years experience | Licensed and skilled in routine and elective surgeries. |
| Clinic Cleanliness and Atmosphere | Warm and inviting, comfortable for pets and owners, calming environment, no phones at reception | Provides veterinary care in the comfort of your home, reducing stress for pets. |
| Technology and Equipment Used | In-house technology platform, advanced sensors, data analysis, automatic control systems, digital radiology, portable ultrasound, CT scanning, laparoscopy, veterinary practice management software | Portable X-ray, ultrasound, and a stethoscope that syncs to a phone for recording EKGs. |
| Specialization | General medical and surgical services for cats and dogs, services for puppies and kittens, does not perform orthopedic surgeries | Preventative care for various pets, including cats, dogs, ferrets, and bunnies. |
| Customer Service and Communication | 24/7 virtual care via app, chat with licensed technicians and customer success experts, email for non-members, strong communication framework | Responsive and helpful. |
| Follow-up Care and Support | 24/7 virtual care, client education or counseling, technician appointments | Pet medical records stored on the cloud. |
| Mobile Veterinary Services Availability | 24/7 virtual care, no traditional mobile veterinary services | Mobile veterinary practice, bringing veterinary care to your home. |
| Preventative Care Programs | Routine exams, vaccinations, parasite prevention, annual lab work, behavioral assessments, nutritional evaluations | Wellness plans and a "Wellness Club" to help keep pets up to date on vaccines and make it easier to keep them healthy. Nutritional planning. |