Modern Animal is better for pet owners seeking comprehensive and convenient veterinary care with easy scheduling and 24/7 virtual access. ASPCA Animal Hospital (NYC) is a better choice for eligible low-income pet owners needing urgent care and specialized medical services, but it lacks routine and preventative care.
| Attribute | Modern Animal | ASPCA Animal Hospital (NYC) |
|---|---|---|
| Appointment Scheduling Options | Appointments can be scheduled instantly through the Modern Animal app. | By appointment only, call at 7 AM for a same-day appointment, usually fully booked by 8 AM. |
| Emergency Services Availability | Urgent care during daytime practice hours and 24/7 virtual care. Not an ER facility. | Urgent care facility, not an emergency veterinary hospital. |
| Specialty Services Offered | Routine and wellness exams, Vaccinations, Diagnostic testing, Nutritional consultation, Dental care, Surgical services, Urgent care, 24/7 virtual care. | Specialized and general medical care, internal medicine, surgery, veterinary forensics, and cruelty intervention. |
| Vaccination and Preventative Care Programs | Preventive care including vaccinations, parasite prevention, annual lab work, behavioral assessments, and nutritional evaluations. Core vaccinations recommended are DAPP, Bordetella, and Rabies for canines, and FVRCP, FeLV, and Rabies for felines. | Does not offer routine checkups, vaccinations, and preventative care. |
| Dental Care Services | Dental cleanings, full mouth dental X-rays, tooth extractions, and periodontal treatments. | Provides dental care services. |
| Surgical Services Offered | Routine surgeries such as spays, neuters, and mass removals, as well as more complex procedures, excluding orthopedic surgeries. Surgical procedures include intestinal and gastric foreign body removal and bladder stone removal. | Provides surgical services. |
| Diagnostic Services | Diagnostic testing, including X-rays. | ASPCA's Community Veterinary Clinics offer in-house diagnostics. |
| In-house Pharmacy | Yes | ASPCA's Community Veterinary Clinics offer in-house medications. |
| Boarding Services | Not available | Not available |
| Grooming Services | Not available | Grooming service pilot program. |
| Pricing Transparency and Payment Options | Transparent pricing. Two membership plans: Pay As You Go and All Access Membership. Works with Scratchpay for payment plans. | Low-cost urgent care for animals whose owners have a total annual household income of $50,000 or less. |
| Customer Service and Communication Quality | Exceptional customer service through a mobile app for easy communication and appointment scheduling. 24/7 virtual care access via licensed technicians. | Staff commended for dedication to animal welfare, expertise, and kindness; transparency in communication. |