BetterVet is ideal for routine check-ups, vaccinations, and managing chronic conditions in a stress-free home environment. BluePearl is better suited for emergencies and specialized treatments requiring advanced diagnostics and surgical expertise, despite potential concerns about cost and customer service.
| Attribute | BetterVet Mobile Veterinary Care | BluePearl Specialty and Emergency Pet Hospital |
|---|---|---|
| Service Area Coverage | Available in over 30 major U.S. cities (as of October 2024). | Operates specialty and emergency veterinary hospitals throughout the United States, with hospitals in 29 states as of early 2022. Over 100 hospitals throughout the country. |
| Appointment Scheduling Options | Website or mobile app with real-time scheduling. | For specialty care, visits are usually by referral from a primary care veterinarian and by appointment. To schedule an appointment at the Maitland, FL location, you can call between 7 am and 6 pm Monday through Friday. New patients are generally scheduled between 8 am and 2 pm. |
| Emergency Service Availability | Offers urgent care services, but not suitable for all emergency cases. | Many BluePearl hospitals are open 24 hours a day, 7 days a week, and 365 days a year. No appointment is necessary for emergency services. Calling ahead to let them know you are coming is helpful. |
| Specialty Services Offered | Wellness exams, vaccinations, diagnostics, urgent care, individualized care for aging or sick pets, and pets with chronic health conditions. Some vets offer certifications for ferrets for flights. | Offers a wide range of veterinary services, including emergency medicine, anesthesiology & pain management, avian & exotics, cardiology, critical care, dentistry & oral surgery, dermatology, diagnostic imaging, internal medicine, neurology, oncology, ophthalmology, radiation oncology, rehabilitation, and surgery. Not all services are available at all locations. |
| On-site Diagnostic Capabilities | Digital radiography, ultrasound, routine blood and urine testing, medication blood levels, and heartworm testing. | Many locations have on-site diagnostic capabilities such as CT scanners, MRI scanners, digital radiography, ultrasound, endoscopes and on-site labs. |
| Surgical Facilities and Expertise | Routine and elective surgeries (spays, neuters, laceration repairs, mass removals). More complex procedures are referred to hospitals. | Offers advanced surgical techniques and are equipped to perform routine spays and neuters, as well as more advanced orthopedic and soft tissue surgeries. Some locations have multiple surgery suites. |
| Customer Service Responsiveness | In-app messaging for communication between pet owners and veterinarians. | Varies; some reviews indicate issues with long wait times, lack of communication, and concerns about compassion. Other reviews praise the staff for being honest, kind, compassionate and attentive. |
| Pricing Transparency | Custom quotes provided before services. 'Total Wellness' plan for $109/month. Concierge fee of $199 per home visit, and a pet exam fee of $99 per pet. | Some reviews mention a lack of transparent pricing information and concerns about high costs. BluePearl states that they will fully inform you of all cost options after examining your pet. Payment is generally due at the time of service. They accept cash, checks, and credit cards, and offer CareCredit. |
| Veterinarian Qualifications and Experience | Fully licensed and qualified vets with Fear Free certification. | Employs a large number of veterinary professionals, including veterinarians, veterinary technicians, and other staff. They are one of the largest private providers of approved veterinary residency and internship educational programs. BluePearl clinicians also participate in clinical studies to discover new treatments and procedures. |
| Pet Comfort and Care Protocols | Stress-free veterinary care in the pet's home. | Provides intensive care to animals that need 24-hour monitoring, and their intensive care units are staffed around the clock. They focus on providing compassionate care. |
| Post-Treatment Follow-Up Procedures | Discussion of follow-up care, treatments, medications, and scheduling follow-up visits if necessary. | Emergency vets will explain your pet's follow-up care, which includes information to help your pet continue healing. This may include a follow-up appointment with your family vet, referral to a specialist, or continued treatment at home. |
| Technology Integration | User-friendly app for scheduling, managing pet health records, and telehealth services. Advanced technology like stethoscopes that sync to phones for recording EKGs. | They have online resources, including how-to videos and medical articles for pet owners. Some locations may have online portals. |
| Price | Not available | Not available |