BetterVet is ideal for pet owners who prioritize convenience, personalized care, and stress-free in-home veterinary services. Banfield Pet Hospital is a better choice for those who need a wider range of services, including specialized treatments and emergency care during business hours, but customer service may be inconsistent.
| Attribute | BetterVet Mobile Veterinary Care | Banfield Pet Hospital |
|---|---|---|
| Appointment Scheduling Options | Scheduling is easy via their website or mobile app, with flexible time slots available. | App, website, or phone. App allows users to check available time slots and leave notes for the veterinary staff. |
| Emergency Services Availability | BetterVet doesn't offer emergency services but may provide same-day or next-day appointments. Recommends contacting a nearby emergency veterinary clinic for urgent situations. They do provide quick access to on-call veterinarians for guidance and support during critical moments. | Emergency care during regular business hours. For after-hours emergencies, contacting a nearby 24-hour veterinary clinic is recommended. |
| Range of Services Offered | Offers a wide range of services, including wellness exams, vaccinations, diagnostics, and telehealth. Mobile vets offer services like wellness and sick exams, vaccinations, medication administration, and minor procedures. Some mobile vets have trucks equipped for complex services like surgeries and dental care. | Preventive care, general surgery, dental care, diagnostic testing, and treatment for various animals such as cats, dogs, birds, fish, and reptiles. Specialized treatments, wellness programs, and end-of-life care. |
| Pricing Transparency | Custom quotes are provided upfront, and there are no subscription fees, but a travel fee starting at $89 applies. | Service price estimator on their website. Optimum Wellness Plans (OWP) that bundle services at a discounted rate. |
| Customer Service Quality | Customer service is highly rated, with compassionate, professional, and responsive staff. Clients appreciate the knowledgeable and kind staff, personalized attention, and ease of communication. Appointments are typically on time. | Inconsistent. Some customers praise the friendly and caring staff, while others report issues with specific reception staff, communication, and difficulties canceling wellness plans. |
| Veterinarian Qualifications & Experience | Veterinarians are licensed and experienced, with DVM or VMD degrees and often Fear Free certification. They should have internship experience or at least two years of hospital experience, including surgical experience. The veterinarians are trained to handle anxious pets with care and compassion. | Employs a large number of veterinarians. Provides training and development opportunities for its associates. |
| Facility Cleanliness and Comfort | As a mobile service, pets are treated in the comfort of their homes, reducing stress. | Clean and comfortable facilities. |
| Technology and Equipment Used | They use advanced technology, including digital stethoscopes, ultrasound, online pharmacy and a mobile app. | Technology and equipment for diagnostic testing, including radiography. Virtual visits and a 24/7 Vet Chat service. |
| Preventative Care Programs | Yes, they offer preventative care, including wellness exams, vaccinations, and the BetterVet Wellness Club, which includes unlimited virtual vet visits, waived travel fees, and in-home veterinary visits for a monthly fee. Wellness plans typically bundle the cost of routine veterinary care services into an affordable monthly payment. | Optimum Wellness Plans (OWP) that include services like vaccinations, physical exams, diagnostic testing, and fecal exams. Designed for different needs, ages, and lifestyles of pets. |
| Specialty Services Offered | They provide a range of services from routine check-ups to emergency care. | Orthopedic and soft tissue surgeries, dental extractions, and care for exotic pets. |
| Geographic Coverage (for mobile services) | BetterVet is available in over 20 major cities across the United States. | Not available |
| Follow-up Care and Communication | They provide personalized pet health records and in-app messaging for easy communication. | Follow-up care and communication after appointments. Digital access to pet medical records and virtual services. |