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Tour operators: Trafalgar Tours vs. Scott Dunn

Quick Verdict

Trafalgar Tours is a good option for travelers seeking well-organized, inclusive guided tours with a focus on sustainability and cultural immersion at a moderate price point. Scott Dunn is better suited for high-net-worth individuals looking for bespoke, luxury travel experiences with exceptional service and attention to detail.

Key features – Side-by-Side

AttributeTrafalgar ToursScott Dunn
Tour StyleGuided coach tours, small group tours (nature, history, food), active travel tours (hiking, biking)Tailor-made luxury holidays, honeymoons, luxury ski chalets, and family villas with private staff and nannies.
Destination Coverage72 countries across six continents: 153 tours in Europe, 81 in North America, 24 in Asia, 18 in Australia/Oceania, 17 in Latin AmericaNew Zealand, Switzerland, Grenada, France, Vietnam, South Africa, Ecuador, Nepal, Norway, Greece, Japan, Portugal, Egypt, Chile, Peru, Maldives, Tanzania, United Kingdom, United Arab Emirates, St Vincent & Grenadines, Italy, Kenya, Costa Rica, Mexico, Argentina, Spain and India.
Average Tour Group SizeUp to 40 guests (standard), maximum 17 guests (Small Group Active Tours), 40-45 guests (Europe average), maximum 52 guests (United States and Canada)Not available. Offers options for private tours and villas.
Accommodation Quality3 and 4-star hotels and guest houses, centrally located accommodationsRanges from leading hotels to boutique hotels. Some described as homely, others as gorgeous.
Inclusions (meals, activities, transportation)Accommodations, transportation, most meals, porterage, restaurant gratuities, hotel tips, charges, local taxes, sightseeing, activities as described in the itinerary, "Be My Guest" experiences, optional experiences (additional fee)Domestic flights, transfers, meals, and activities. Villa holidays may include a private chef, host and nanny, full board, unlimited soft drinks and beer, a wine hamper, and private transfers or car hire.
Price RangeAverage tour price: $3,796 per person (based on two people sharing a room)Very expensive, caters to High-Net-Worth and Ultra-High-Net-Worth individuals.
Customization OptionsCustomized private itineraries (groups of 10 or more), optional excursionsBespoke itineraries tailored to individual requirements.
Sustainability Practices5-year sustainability strategy based on the United Nations Sustainable Development Goals, focuses on climate action, sustainable food production, waste reduction, diversity and inclusion, prioritizes local dining experiences and supports local businessesPartnered with Tree Sisters to support tropical reforestation and offset carbon emissions. Supports community-based projects through the Scott Dunn Charitable Fund.
Customer Service Responsiveness24/7 on-road team support, some reviews mention issues with responsiveness after bookingExcellent customer service with global offices in the UK, US, and Singapore for 24/7 service.
Tour Guide ExpertiseExpertly trained and experienced tour directors and local specialists, reviews often praise knowledge and helpfulnessFantastic, knowledgeable, and experienced.
Cancellation and Refund PoliciesCancellation policies vary, deposits generally non-refundable, travel protection plans availableReschedule to another of our classes anytime, or cancel anytime up to 7 days before class for 100% refund. Fewer than 7 days notice will result in a 75% refund to cover hard costs. No-shows or move/cancellation requests on day of class are non-refundable.
Accessibility OptionsGuests must advise Trafalgar at the time of booking of any special needs, cannot guarantee disability access on international guided holidays, can accommodate wheelchairs if traveler is accompanied by someone who can assist them, can accommodate vegetarian, diabetic, and gluten-free diets if notified in advance, cannot always accommodate strict religious diets or specific requestsNot available

Overall Comparison

Trafalgar Tours: Average tour price $3,796, group sizes up to 40. Scott Dunn: Caters to High-Net-Worth individuals, bespoke itineraries.

Pros and Cons

Trafalgar Tours

Pros:
  • Well-organized tours
  • Inclusions (accommodations, transportation, most meals, activities)
  • Knowledgeable and helpful tour directors
  • Unique cultural immersion with "Be My Guest" experiences
  • Commitment to sustainable tourism
Cons:
  • Potential issues with customer service responsiveness after booking
  • Pace may be too fast for some travelers
  • Hotel locations can be outside of city centers
  • Cancellation policies can be restrictive, with non-refundable deposits
  • Limited disability access on international guided holidays

Scott Dunn

Pros:
  • Excellent service
  • Attention to detail
  • Ability to create bespoke itineraries
  • Knowledgeable guides
  • Seamless organization
Cons:
  • Accommodations may not always meet luxury expectations
  • Can be very expensive
  • Occasional mix-ups

User Experiences and Feedback