Scott Dunn is better suited for travelers seeking highly personalized, luxury experiences with expert guidance and premium accommodations. Trafalgar Tours is a better choice for those looking for a wider variety of destinations, tour styles, and a focus on value with a commitment to sustainability, but are comfortable with larger group sizes and less customization.
| Attribute | Scott Dunn | Trafalgar Tours |
|---|---|---|
| Price Range | Luxury travel, competitive with booking directly | Not specified in the search results |
| Destinations Offered | Worldwide, all seven continents, over 100 destinations including Africa, Asia, Europe, South America, Indian Ocean, Mediterranean, USA, and Middle East | 72 countries across six continents. Popular destinations include England, Italy, Spain, Portugal, Egypt, Ireland, Argentina, the United States, and Thailand. They offer over 300 itineraries. |
| Tour Style | Tailor-made luxury holidays, honeymoons, and safaris | Mix of standard coach tours and small group tours. Tours focusing on nature, history, and food. Escorted tours. Different trip styles. |
| Accommodation Quality | Luxury hotels, boutique hotels, ski chalets in the Alps, family villas in the Mediterranean | First-class accommodations that are centrally located and have historic quality and charm. Hand-picked 3 and 4-star accommodations. |
| Group Size | Couples, families, and small groups | Average group size is up to 40 guests but sometimes smaller depending on the tour. Small Group Active Tours with no more than 17 guests. For First Class and CostSaver itineraries throughout Europe, the average is 40-45 guests. Maximum of 52 guests on trips in the United States and Canada. |
| Inclusions | Domestic flights, transfers, meals, activities, restaurant reservations, and tickets to events | Accommodations, transportation during the trip, and most meals. Most activities are included, but optional experiences are available for an additional fee. Airport transfers are offered in most overseas countries free of charge. |
| Customization Options | Bespoke itineraries, tailored experiences based on individual preferences | Custom-designed tours for larger groups seeking tailored experiences. Optional experiences for additional fees. Extra hotel nights can be booked. |
| Guide Expertise and Language | Private guides with expert local knowledge | Tours are led by a Travel Director and Driver team. The Travel Directors receive training, including diversity and inclusion training. The guides are local experts. |
| Sustainability Practices | Committed to responsible travel, minimizing environmental impact, partners with Tree Sisters for reforestation, supports community-led initiatives | Works with the TreadRight Foundation on projects focused on conserving the planet, preserving cultures, and protecting wildlife. Launched the "How We Tread Right" (HWTR) sustainability strategy, aiming to achieve it by 2025. MAKE TRAVEL MATTER Experiences are included on every tour. |
| Customer Support Availability | 24/7 customer support with global offices in the UK, US, and Singapore | Always-on support and 24/7 incident response. Contact Trafalgar through their website or by calling customer service. |
| Cancellation and Refund Policies | Offers flexibility and assistance if plans change | Notice of cancellation must be made in writing to Trafalgar or through your Travel Agent. Cancellation fees apply. If Trafalgar cancels a trip due to a Force Majeure Event, a future travel credit will be provided. |
| Reviews and Ratings | Awards and positive reviews for service and attention to detail | Feefo rating of 4.6/5 and received the Platinum Trusted Service Award for 2024. On TourRadar, they have a rating of 4.5/5. Repeat guest rating of 53% with a 97% satisfaction rate. |