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Tour operators: Abercrombie & Kent vs. Trafalgar Tours

Quick Verdict

Abercrombie & Kent is ideal for travelers seeking luxury, personalized experiences and are willing to pay a premium for it. Trafalgar Tours is better suited for budget-conscious travelers who want well-organized itineraries and immersive experiences without the high price tag.

Key features – Side-by-Side

AttributeAbercrombie & KentTrafalgar Tours
Price Range$18 to $29,790 per person per day, generally starting at more than $1,000 per person per day.Budget-friendly, average tour price is $3,796 per person (based on two people sharing a room)
Tour StyleLuxury travel, including small-group journeys, tailor-made journeys, expedition cruises, train travel, and private jet trips.Escorted tours, Coach tours (standard and small group), Adventure tours, Family tours, Custom designed tours for larger groups, Small group tours focusing on nature, history, and food
Destinations CoveredOver 100 countries on all seven continents, including Egypt & the Nile, the Greek Isles, Kenya & Tanzania, and Italy. Covers Africa, Asia, Australasia, Europe, South America, Central America, the Indian Ocean, North America, the Middle East & North Africa, and the Caribbean.Europe and Britain, USA and Canada, Asia, Australia and New Zealand, South America, Africa, Central America, Egypt and Jordan (72 countries on six continents)
Average Group SizeMaximum of 18 guests for Luxury Small Group Journeys. 11-13 guests for Wings Over the World Journeys. Around 20 guests for Family and European river cruise journeys.Europe: 40-45 guests, USA and Canada: Up to 52 guests, Australia and New Zealand: Up to 50 guests, Asia: Up to 28 guests, Africa: Up to 20 guests, Latin America: 40-45 guests, Small group tours: Limited to 17 or 26 guests
Accommodation QualityAward-winning accommodations, including five-star properties, boutique camps and lodges, and all-balcony accommodations on expedition cruises. Offers a portfolio of lodges, camps, riverboats, and villas.Hand-picked 3 and 4-star accommodations, often centrally located with historic quality and charm. Some tours offer unique accommodations like castles and wineries.
InclusionsAccommodations, meals, activities, transportation, Resident Tour Director and local guides. Some tours offer private arrival and departure transfers, complimentary mid-journey laundry service (Traveller's Valet), and luggage transfer (Travelling Bell Boy). All-inclusive packages may cover transfers, gratuities, shore excursions, meals and drinks, and Wi-Fi.Accommodation, Transportation during the tour, Most meals (daily breakfast and some dinners), Sightseeing and activities as described in the itinerary, Services of a Travel Director, Airport transfers in select destinations, Porterage and restaurant gratuities, Hotel tips, charges, and local taxes, Optional Experiences (for an additional fee)
Tour Customization OptionsLuxury Tailor Made Journeys, Design Your Day options offering a choice of curated excursions.Private itineraries for groups of 10+, Custom tours with flexibility over budget, itinerary, and inclusions, Unique interest tours led by experts, Options to choose accommodation types, Pre and post-tour hotel nights
Guide Expertise and Language SupportResident Tour Director and specialist local guides. Over 55 offices in more than 30 countries.Knowledgeable Travel Directors and local specialists. Travel Directors are often English-speaking.
Sustainability PracticesSupports A&K Philanthropy initiatives.Net Zero GHG emissions by 2050, Using renewable energy, Reducing food waste, Local and organic sourcing, Eliminating single-use plastics, MAKE TRAVEL MATTER experiences, Supporting local communities
Customer Service ResponsivenessRating of 3/5. Contact: (866) 608-9896, usa@abercrombiekent.com92% response rate, 5 hours response time
Cancellation and Refund PoliciesVary depending on booking and timing. Tour packages: full refund minus fees (30+ days before), 50% refund (15-29 days before), no refund (less than 15 days before). Deposits for train tours are non-refundable. Guest Protection Plan with Cancel Anytime provides reimbursement up to 75% of non-refundable trip costs.Non-refundable deposit required, Cancellation fees apply (up to 100% of amount paid), Travel insurance recommended
Itinerary PaceRanges from relaxed to fast-paced, depending on the specific tour and destination.Fast-paced, balance between planned activities and free time. Some itineraries involve long days on the coach.
Value for Money (Travelstride)3.9/53.9/5

Overall Comparison

Abercrombie & Kent: Luxury tours from $18 to $29,790 per person per day, Customer Service Responsiveness 3/5. Trafalgar Tours: Budget-friendly tours, average price $3,796 per person, 92% customer service response rate.

Pros and Cons

Abercrombie & Kent

Pros:
  • Luxury experiences
  • Knowledgeable guides
  • Attention to detail
  • Smooth logistics and transportation (promised)
  • Global network of offices to handle unexpected situations
Cons:
  • High prices may not be worth the experience for some
  • Inconsistent accommodation quality (some outdated or with issues)
  • Some inexperienced or unknowledgeable guides
  • Itinerary issues reported (e.g., outdated restaurant suggestions)
  • Disorganization and lack of clear communication regarding transportation (in some cases)
  • Customer service responsiveness rated 3/5

Trafalgar Tours

Pros:
  • Well-organized itineraries
  • Knowledgeable tour guides
  • Good hotels
  • Immersive experiences
Cons:
  • Optional experiences can be expensive
  • Cancellation fees can be up to 100% of the amount paid
  • Some itineraries involve long days on the coach

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