Teladoc Health Primary360 is a more comprehensive solution for individuals seeking both primary care and mental health services, while Talkspace Therapy is better suited for those specifically seeking mental health therapy and psychiatry services. The choice depends on the user's specific healthcare needs and preferences.
| Attribute | Teladoc Health Primary360 | Talkspace Therapy |
|---|---|---|
| 24/7 Availability | Offers 24/7 General Medical care for non-emergency conditions. Primary360 provides options to schedule appointments. | Talkspace allows users to send messages to their therapist anytime. Therapists generally respond daily, five days a week. |
| Prescription Services | Providers can prescribe new medications and refills when clinically necessary, including medications for managing conditions like high blood pressure, diabetes, and high cholesterol. | Talkspace offers psychiatry services, including medication prescriptions and management, but psychiatrists on the platform cannot prescribe controlled substances like Adderall or Xanax. |
| Mental Health Support | Offers comprehensive mental health support, including talk therapy, medication management, and diagnosis. Provides access to licensed therapists and psychiatrists. | Talkspace offers support for a range of mental health needs, including depression, anxiety, PTSD, stress, relationships, and more. They also offer specialized clinicians for conditions like substance use, eating, or compulsive disorders. |
| Primary Care Services | Offers a range of primary care services, including annual checkups, preventive care, diagnosis and treatment of health concerns, and management of chronic conditions. | Talkspace does not offer primary care services. |
| Insurance Coverage | Covered by most major insurers. Some EmblemHealth plans provide access to Teladoc Primary360. Aetna also launched Teladoc Health Primary360 nationwide in early 2022. | Talkspace is in-network with many major insurance plans, and most insured members have a copay, often around $15. Some employers, schools, and employee assistance programs (EAP) offer Talkspace services for free. |
| Therapy Options (Individual, Couples, etc.) | Offers confidential counseling with licensed therapists and psychiatrists. Therapy addresses stress, anxiety, relationship issues, sleep problems, trauma, and burnout. | Talkspace offers individual, couples, and teen therapy. |
| Doctor/Therapist Qualifications | Primary care providers are board-certified doctors and nurse practitioners with experience in family practice, internal medicine, and related specialties. Therapists and psychiatrists are licensed. | Therapists on Talkspace are licensed and board-certified in their respective states. They include licensed clinical social workers (LCSW), licensed marriage and family therapists (LMFT), licensed professional clinical counselors (LPCC), and providers with PhDs in clinical psychology. Therapists have an average of 7 to 10 years of experience. |
| User Interface & App Usability | Members can schedule visits and communicate with their care team through the Teladoc Health mobile app or website. The platform is designed to be user-friendly and accessible on various devices. | Talkspace provides access through an app and an interactive web platform, accessible via smartphone, tablet, or desktop. The platform is designed to be user-friendly and easy to navigate. |
| Cost & Subscription Plans | The cost depends on your insurance coverage. Some plans may have a $0 member cost, while others may require a deductible or visit fee. An annual checkup may be available for $0. | Messaging-only therapy plans start at $69 per week (billed monthly). Video and messaging-based therapy plans start at $99 per week (billed monthly) for four sessions a month. Video, messaging, and workshop plans start at $109 per week (billed monthly). Couples therapy plans start at $109 per week. Psychiatry services start at $299 for an initial evaluation. |
| Specialty Care Services | Offers referrals to in-person specialists when needed. Also provides access to specialists in areas like dermatology and nutrition. | Talkspace offers specialized mental health care, including couples therapy, LGBTQIA+ therapy, online therapy for veterans, and teen counseling. |
| Data Privacy & Security | Committed to protecting the privacy of its users and complies with HIPAA regulations. Has security measures in place to protect personal and medical information. | Talkspace states that it prioritizes user privacy and does not sell client information to third parties. They comply with HIPAA regulations to protect personal and health information. |
| Customer Support Quality | Provides access to a dedicated care team, including registered nurses, medical assistants, and care coordinators, to support members. Members can contact Member Support with questions. | Some users have reported issues with customer service. |