Teladoc General Medical Care offers a broader range of services, accepts insurance, and allows primary care physician selection, making it a more comprehensive option for general medical needs. Roman Telehealth, while offering convenient 24/7 chat and specialized services, may not be suitable for those seeking insurance coverage or comprehensive primary care.
| Attribute | Teladoc General Medical Care | Roman Telehealth |
|---|---|---|
| 24/7 Availability | Teladoc General Medical provides 24/7 access to doctors, including pediatricians and nurse practitioners, via phone, video, or mobile app. | Ro provides 24/7 chat availability with their medical team and offers a 24-hour turnaround on treatment and prescriptions. |
| Prescription Refills | Teladoc General Medical doctors can renew a 30-day supply of many prescriptions up to twice per calendar year when clinically appropriate. However, they do not prescribe or refill GLP-1 medications for diabetes or weight loss. They also do not issue prescriptions for DEA-controlled substances, experimental drugs, or medications for hair loss, erectile dysfunction, or emergency contraceptives. | Roman offers prescriptions with monthly or quarterly auto-shipments and no cancellation fees. Refills can be requested through your Ro account. |
| Mental Health Services | Teladoc offers confidential counseling with licensed therapists and psychiatrists. | While Roman has offered mental health services in the past, some sources indicate these services have been removed. |
| Dermatology Services | Teladoc provides dermatology services where you can submit images and descriptions of your skin condition for review by a licensed dermatologist. | Ro addresses skin concerns like acne and offers custom skincare treatments. They also provide treatments for skin issues like eczema, dandruff, and excessive sweating. |
| Primary Care Physician Selection | Teladoc Primary360 allows you to choose your own primary care physician (PCP). | It is not clear if Roman allows you to pick a specific doctor. |
| Insurance Coverage | Many health plans and employers include Teladoc Health as part of their benefits. General Medical visits can be as low as $0 per visit with insurance. | Roman typically does not accept insurance. However, some commercial health insurance plans may cover telehealth nutrition counseling. Ro also offers an insurance concierge program to help determine coverage for GLP-1 medications. |
| Cost per Consultation | Without insurance, a general medical consultation typically costs $75 to $89 per visit. | In most cases, online visits are free. However, some programs like the Testosterone Health Program may have a consultation fee. |
| Appointment Scheduling Options | You can schedule appointments for a specific time or request an on-demand visit. Mental health appointments must be scheduled in advance. | Roman provides fully remote consultations, prescription evaluations, and follow-ups. You can consult with doctors via phone, messaging, or video chat. |
| Specialty Care Services | Teladoc offers a range of specialty services, including dermatology, mental health, nutrition, and expert medical opinions. | Roman focuses on specific conditions, including erectile dysfunction, hair loss, and weight management. They also offer services for fertility and skincare. |
| User-Friendliness of Platform | The Teladoc app and website are generally considered easy to use. | Many customers appreciate the platform's ease of use. The platform is intuitive, making it easy to navigate consultations and manage treatments. |
| Data Privacy and Security | Teladoc has systems in place to protect the privacy of its members and website users. Data is stored in encrypted format that exceeds HIPAA standards. | Ro has implemented security protocols to protect your information and complies with privacy laws. They have a comprehensive Privacy Policy and a Data Subject Access Request program. However, there have been investigations into data tracking and sharing of user information with third parties. |
| Customer Support Availability | You can contact Teladoc customer support at 1-800-Teladoc. | Roman provides access to doctors through a messaging system and offers customer support. However, some users have reported issues with slow customer support and difficulty canceling subscriptions. |