Roman Health is a specialized telehealth platform focusing on men's health with convenient access and discreet services, but generally lacks insurance coverage. Amwell Medical Care offers a broader range of telehealth services, accepts many insurance plans, and provides 24/7 accessibility, making it suitable for general medical needs. However, Amwell has limitations on certain prescriptions and potential customer service issues.
| Attribute | Roman Health | Amwell Medical Care |
|---|---|---|
| Range of conditions treated | Erectile dysfunction, hair loss, premature ejaculation, cold sores, genital herpes, eczema, dandruff, excessive sweating, allergies, weight management, mental health, and skincare. | Treats over 50 common health conditions, including infections, acne, Alzheimer's, anxiety, depression, stress, insomnia, women's health issues, pediatrics, diabetes, and high blood pressure. Specific conditions include acne, allergies, cold and flu symptoms, cellulitis, eye care, and UTIs. |
| Prescription and medication delivery options | Online consultations with licensed healthcare professionals. Prescriptions filled through the Ro Pharmacy Network and delivered discreetly with free shipping. Option to pick up at own pharmacy if e-prescriptions are accepted. | Clinicians can prescribe medications (excluding controlled substances, narcotics, or erectile dysfunction medication). Prescriptions are sent electronically to the patient's chosen pharmacy. A video consultation may be required. |
| Availability of ongoing care and follow-ups | Free, unlimited follow-ups to discuss treatment and address concerns with healthcare provider. Patients can message their provider anytime. | Offers ongoing care and follow-up appointments with therapists and psychiatrists. Initial diagnosis for chronic conditions needs to be from an in-person doctor. |
| Cost of initial consultation and follow-up appointments | Initial online consultation is free in most cases. Testosterone Health Program visit costs $25, refunded if blood testing is required. Follow-up appointments are generally free. | Urgent care visits start at $79. Therapy sessions range from $99 to $129. Initial psychiatry appointments cost $279, with follow-ups at $109 (for 15-minute) or $169 (for 30-minute). |
| Insurance coverage and acceptance | Generally not covered by insurance. Ro Body has an insurance concierge for weight loss treatments. Romanwell accepts most major commercial health insurance plans. | Works with many insurance companies and is in-network with over 55 major health plans, including Aetna, Blue Cross Blue Shield, and UnitedHealthcare. Coverage can be checked during account creation. |
| User interface and ease of use of the platform | Convenient online interface accessible via computer or phone. User-friendly design for consultations, prescriptions, and medication delivery. | Accessible 24/7 via phone, tablet, or computer. The platform is easy to navigate, with a simple sign-up process. Users can select healthcare professionals based on experience and ratings. |
| Speed and convenience of obtaining prescriptions | Healthcare provider typically reviews information within 24 hours. Medication is shipped in discreet packaging and usually arrives within 2-5 business days. | Prescriptions can be sent to the pharmacy of choice after consultation. Some users have reported slow prescription delivery times. |
| Availability of licensed healthcare professionals | Partners with licensed doctors and medical professionals. Patients have direct access to these licensed healthcare providers. | Clinicians are licensed, board-certified, and credentialed. Doctors are U.S.-based and licensed in the state of residence. Most approved doctors have an average of 15 years of experience. |
| Privacy and data security measures | Privacy policy outlines measures to protect personal and medical information. Opportunity to opt out of the sale of personal information. Investigations into data tracking tools potentially sharing user data with third-party advertisers. | Uses secure data transfers and is HIPAA-compliant. Employs security measures to protect information from loss, theft, misuse, and unauthorized access. |
| Customer support responsiveness and helpfulness | Customer support via phone, email, social media, and online contact form. Chat messaging within the user account. | Customer support can be reached at 877-410-5548 or support@amwell.com. Some users have reported issues with customer service, including long wait times and unhelpful responses. |
| Types of communication methods available | Consultations via phone, messaging, or video chat. Messaging system for ongoing communication with healthcare providers. | Communication methods include video, phone, and secure messaging. Live video calls are available for doctor visits. |
| Geographic availability and service areas | Nationwide telehealth, labs, and pharmacy services across the continental United States. | Services are available nationwide in all 50 US states. |