K Health Primary Care is a better option for individuals seeking a wide range of general medical care and mental health services, while Roman Telehealth is more suitable for men seeking specialized care for specific health issues. Both platforms offer convenient access to healthcare professionals, but users should be aware that neither accepts insurance.
| Attribute | K Health Primary Care | Roman Telehealth |
|---|---|---|
| Pricing and subscription model | Membership model: $49 for the first month, then billed in advance every 3 months. One-time virtual visits for $73. Annual membership for $449. | Roman combines a free online consultation with subscription-based services for prescriptions and OTC products. A consultation costs around $15, with free follow-ups for members. Roman prides itself on transparent pricing, which is clearly laid out. |
| Range of medical conditions treated | Treats hundreds of conditions, including chronic and urgent conditions like colds, flu, UTIs, headaches, migraines, anxiety, depression, high blood pressure, and type 2 diabetes. Also offers medical weight management. | Roman specializes in men's health, offering treatments for erectile dysfunction (ED), hair loss, premature ejaculation, cold sores, genital herpes, testosterone issues, allergies, and some skin conditions. They also offer treatments for weight loss, fertility, and skincare. Roman's treatments are considered safe and effective by medical experts and users. |
| Availability of mental health services | Diagnosis and treatment for depression and anxiety. Includes medication management, but not controlled substances. | Ro (formerly Roman) has expanded to include virtual mental health services for anxiety and depression. Ro Mind offers virtual sessions and customized treatment plans for anxiety and depression. |
| Prescription and medication management | Remotely prescribes medication and orders lab tests. Members manage prescriptions through the app for home delivery or local pharmacy pickup. Medication cost not included in membership. | Roman provides prescriptions through online consultations with licensed healthcare professionals. Prescriptions can be filled through the Roman pharmacy or sent to a pharmacy of your choice, assuming they accept e-prescriptions. They ship medications discreetly. Roman offers a streamlined process for online visits, medical evaluations, and home delivery of prescriptions. |
| Doctor qualifications and experience | Employs board-certified doctors and licensed nurse practitioners. | Roman uses U.S.-licensed healthcare professionals who undergo vetting and training. Users have reported positive experiences with healthcare providers who are helpful and provide support. |
| User interface and ease of use (app/website) | Mobile app for iOS and Android with a user-friendly interface. | Roman can be accessed via desktop or phone. The platform is designed to be user-friendly and intuitive. The platform is designed to be intuitive and easy to navigate. |
| Appointment scheduling and wait times | Flexible appointments offered. Some users report long wait times. Claims to match with a provider in less than an hour and providers available 24/7. | You can initiate an appointment anytime, and medical professionals typically respond within 24 hours with treatment recommendations or prescriptions. Medical professionals typically respond within 24 hours after you consult on your case. |
| Insurance coverage and acceptance | Not insurance; ancillary services excluded. Does not accept insurance, so all costs are out-of-pocket. | Roman services are generally not covered by insurance. However, the company suggests its fees are often less than typical co-pays. Insurance generally doesn't cover Roman's services. |
| Geographic availability and service area | Available in the 48 continental U.S. states, excluding Alaska and Hawaii. | Roman offers services across the continental United States. However, services aren't available in all locations due to physician licensing requirements. Roman offers services across the continental US, but availability can vary by state due to physician licensing. |
| Communication methods (video, phone, messaging) | 24/7 text-based urgent care. Appointments via secure video or messaging. | Consultations can occur via phone, messaging, or video chat. Roman offers consultations via phone, messaging, or video chat. |
| Data privacy and security measures | HIPAA and GDPR compliant. | Ro (Roman) states that it complies with all necessary privacy laws and has a transparent privacy policy. They have security protocols to protect your information. Ro (Roman) has security protocols and complies with privacy laws to protect your information. |
| Customer support responsiveness and quality | Some complaints mention issues with customer support responsiveness. | Customer support is generally responsive through multiple channels. They offer access to doctors through a messaging system and provide helpful follow-ups. Roman's customer support is generally responsive, offering multiple communication channels. |