Both K Health Primary Care and Hims & Hers Health provide valuable virtual healthcare services, but they cater to slightly different needs. K Health is a better choice for individuals seeking comprehensive primary and urgent care services, while Hims & Hers Health is more suitable for those focused on specific areas like sexual health, dermatology, and mental health. Hims & Hers Health also provides broader geographic availability and more communication options.
| Attribute | K Health Primary Care | Hims & Hers Health |
|---|---|---|
| Service Offerings | Virtual primary care, 24/7 urgent care, mental health services (diagnosis and treatment for anxiety and depression), medical weight management, chronic condition management, personalized prevention plans, women's health support, sleep and fatigue issue support | Sexual health, dermatology, mental health, weight management, and primary care. Prescription medications, over-the-counter products, and personal care. |
| Pricing Model | Membership model: $49 for the first month, then billed quarterly; Single virtual visit: $73; Annual membership: $449; Medication delivery: additional $12 per month | Subscription-based model with automatic product deliveries and ongoing care. Per-visit pricing for some services. Simple plans range from $20 to $40 per month, while premium plans cost between $50 and $75. |
| Insurance Coverage | Does not accept insurance | Generally does not accept insurance. May accept HSA or FSA payments for certain treatments like weight loss. |
| Availability | 24/7 access to healthcare providers, flexible scheduling, same-day or next-day virtual urgent care visits | Aims to reduce patient access time to medical experts to under 24 hours. Operates in all 50 states in the United States. |
| Prescription Services | Medications prescribed and lab tests ordered remotely, prescriptions sent to local pharmacy or delivered, direct prescription delivery for $12 per month, can prescribe some anxiety medications but not controlled substances | Connects patients with licensed healthcare professionals who can prescribe medications. Prescriptions are fulfilled online through affiliated pharmacies and delivered directly to the customer. Free prescription shipping. |
| Communication Methods | Text-based messaging primarily, video visits also available | Video consultations, phone, and messaging. Unlimited provider messaging. |
| Doctor Qualifications | Board-certified doctors and licensed nurse practitioners | All healthcare providers possess valid licenses to practice medicine in the United States and have board certifications in various specialties, including Family Medicine, Internal Medicine, and Psychiatry. Requires at least 1 year of experience in clinical practice outside of orientation/training. |
| App Usability | Available for iOS and Android, AI-powered symptom checker, privacy practices may include tracking user data | Mobile apps provide access to educational programs, wellness content, and community support. The Mental Health Dashboard allows users to track their anxiety and depression scores, access session information, and schedule visits. |
| Geographic Availability | Available in 48 continental U.S. states (excluding Alaska and Hawaii) | Available in all 50 states in the United States and the United Kingdom. |
| Specialty Care Options | Does not offer access to specialty doctors like dermatologists, can provide referrals to specialists | Sexual health, hair care, skin care, mental health, and weight loss. |
| Customer Support | (888) 564-5250 or support@khealth.com, Monday-Friday 9 am-7 pm EST and weekends 11 am-5 pm EST, aims to respond within one business day | 24/7 access to a team of medical experts. Clinical process in place to refer patients out to health system partners if they need more specialized care. |
| Data Privacy | HIPAA compliant, device-based data governance, privacy@khealth.com for privacy rights requests, privacy policy updated periodically | Multi-factor authentication, regular system monitoring, strong firewalls, and encryption protocols. Committed to protecting the privacy and security of personal data. Uses end-to-end encryption for all patient communications. Follows strict data storage and management rules to stay HIPAA compliant. |