Both Hims & Hers and Roman provide convenient access to telehealth services with a focus on men's health, but they have different strengths and weaknesses. Hims & Hers stands out for its 24/7 customer support and user-friendly platform, while Roman offers free two-day shipping and unlimited messaging for follow-up care. Customer reviews indicate potential issues with customer service for both platforms, so users should consider these factors when choosing between them.
| Attribute | Hims & Hers Health | Roman |
|---|---|---|
| Range of conditions treated | Sexual health (erectile dysfunction, birth control), hair loss, dermatology (acne, skincare), mental health (anxiety, depression), and weight loss. | Men's sexual health (erectile dysfunction, premature ejaculation, herpes), hair loss, weight management, allergies, mental health, and skincare products. |
| Prescription medication availability | Connects patients to licensed healthcare professionals who can prescribe medications when appropriate. Prescriptions are fulfilled online through licensed pharmacies. | Yes, requires online consultation with a doctor. |
| Subscription model and pricing structure | Subscription plans vary, with simple plans around $20-$40 monthly and premium services between $50-$75. Monthly subscription rates range from $30 to $120 depending on the treatment plan. | Subscription model with monthly or quarterly auto-shipments. Can cancel at any time. Pricing varies depending on the medication and dosage. Transparent about pricing. |
| Availability of generic medications | Offers both brand-name and generic medications. Plans to offer generic semaglutide in Canada in 2026. Also offers compounded GLP-1 medications. | Yes, including generic Viagra (sildenafil) and generic Cialis (tadalafil). |
| Doctor consultation methods | Primarily online via telehealth services. Average consultation time was 12 minutes as of Q4 2023. | Online. Some states may require a video chat for identity verification. Unlimited follow-up consultations. |
| Shipping speed and cost | Standard shipping fee of $5. Delivery times vary. No expedited or overnight shipping. | Free two-day shipping. Discreet shipping. |
| Customer support availability and responsiveness | 24/7 online customer support via chat, email, and phone. Average response time is about 17 minutes. | Access to doctors and pharmacists for questions throughout treatment via messaging. Some reviews mention good customer service and fast shipping. However, other reviews report issues with customer service responsiveness, unauthorized charges, and difficulty canceling subscriptions. |
| Privacy and data security policies | Complies with data privacy and security laws. Committed to protecting confidential information. Has a Consumer Health Data Privacy Policy. | Safeguards to protect medical information and offers an option to opt out of information sharing. However, some reviewers have expressed concerns about privacy. |
| User interface and ease of use of the platform | Designed for user ease with easy navigation, educational content, and customer support. Mobile app available on iOS and Android. | Relatively straightforward and easy. However, one review mentions the platform can be a bit cumbersome to navigate. |
| Availability of mental health services | Offers access to online psychiatry and therapy, including licensed psychiatrists, free group support sessions, and a phone-based crisis line. | Yes, including medication management and therapy. |
| Options for follow-up care and communication | Patients can message healthcare providers anytime. Offers ongoing provider support through their mobile application. | Unlimited messaging to members for follow-up care. |
| Brand reputation and customer reviews | A+ rating from the Better Business Bureau (BBB) with an average of 3.78 stars out of 5. As of October 2024, the BBB reported 3,197 total complaints in the last 3 years. | Generally has a good online reputation. However, its Better Business Bureau (BBB) rating is low. Trustpilot reviews are more positive. Some customers report issues with customer service, returns, and refunds. |