BetterHelp Therapy is better suited for individuals seeking mental health support with licensed therapists and various communication methods. Omada Health is more appropriate for those needing chronic disease management, personalized coaching, and integration with wearable devices, especially if their employer or health plan provides coverage.
| Attribute | BetterHelp Therapy | Omada Health for Diabetes and Weight Management |
|---|---|---|
| Therapist qualifications and specialties | Licensed therapists with accreditation as psychologists, marriage and family therapists, clinical social workers, or licensed professional counselors. Master's or doctorate degree and a minimum of 3 years and 1,000 hours of experience. Only 25% of applicants pass their screening. | Health coaches and diabetes specialists with rigorous interview process, trial coaching, scenario testing, empathy, safety, emergency protocol, HIPAA training, and Certified Diabetes Care and Education Specialists (CDCES) for Diabetes and Hypertension programs. |
| Therapy approach | Offers various therapeutic techniques, including cognitive behavioral therapy (CBT) and dialectical behavior therapy (DBT). DBT combines acceptance and change strategies and emphasizes mindfulness, interpersonal effectiveness, emotion regulation, and distress tolerance. | Combines behavioral science with technology, focusing on nutrition, physical activity, medication adherence, and stress management. Based on clinically-proven science, guiding participants toward modest weight loss and activity goals through nutrition and behavioral changes. |
| Communication methods | Video sessions, live chat, audio calls, and text messaging. Live sessions via live chat and video on both desktop and mobile devices, as well as over the phone. | Dedicated health coaches available by private messaging on the Omada site and app. Online community for participants. Unlimited video visits and messages with a licensed physical therapist are available in Omada's digital MSK program. |
| Matching process with therapists | Questionnaire to match clients with therapists based on their needs and preferences. Considers therapeutic goals, mental health concerns, therapist characteristics, scheduling compatibility, and therapist specialization. 93% success rate in fulfilling client preferences during 2024. New members typically connect with a therapist within approximately 12 hours of completing their initial assessment. | Participants are matched with a health coach and peer group. Participants are matched with like-minded participants for added encouragement and accountability. |
| Cost and insurance coverage | Costs range from $70 to $100 per week, billed monthly. Does not accept insurance but may accept HSA/FSA cards. Financial aid is available for those who qualify. | Often fully covered through employer or health plan, but some programs may be subject to deductibles, co-pays, and co-insurance. If not covered, the program costs $140 per month for the first four months and then $20 per month thereafter. |
| Ease of use of platform | User-friendly with an intuitive interface. Allows you to manage sessions and track progress. | Platform and app are designed for user-friendly navigation and engagement. The app provides access to a personalized program, one-on-one coaching, and health tracking. Participants report that the Omada program is simple and all in one app. |
| Availability of appointments | Some users report difficulty aligning schedules with therapist availability. Others were able to easily view their provider's availability and select preferred time slots. | Provides 24/7 support via phone, email, or online chat. |
| Privacy and data security measures | Employs security measures, including 256-bit encryption and protected servers. Adheres to confidentiality rules and has implemented stricter data-sharing policies and explicit user consent for data usage. All messages between a Member and their Therapist are secure and have 256-bit encryption. | Operates in accordance with all applicable privacy and data protection laws. Employs best-in-class physical, technical, and administrative controls to protect personal information. Dedicated to maintaining the privacy and integrity of protected health information (PHI). |
| Specialized programs | Network of therapists covers a range of specialties, including anxiety, depression, trauma, and relationships. | Programs for type 2 diabetes management, prediabetes, weight management, hypertension, and behavioral health. Digital health programs in diabetes, heart failure, MSK and GLP-1s. |
| Integration with wearable devices | Not available | Provides connected devices, including a digital scale, blood pressure cuff, and glucose meter (for diabetes and prediabetes programs), integrated with their app for real-time data tracking. Seamlessly integrates with other health apps and devices for comprehensive health tracking. |
| Personalized coaching and support | Offers optional group sessions, journaling, and worksheets. | Personalized guidance from a health coach and clinical specialist around nutrition, exercise, sleep, and stress. Coaches are proactive and compassionate, with expertise to help with individual conditions. |
| Progress tracking and reporting | Offers progress tracking, journaling, and goal-setting options. | Participants receive a wireless scale to monitor progress. The app allows users to track meals, steps, and activity. With real-time data and progress tracking, care teams provide timely, proactive support. |