Amwell Medical Group is better suited for individuals seeking general medical consultations and urgent care, while Omada Health for Diabetes is a strong choice for those needing chronic disease management, especially if covered by their employer or health plan. Amwell provides a wider array of services and transparent pricing, whereas Omada offers specialized support and potential cost savings through insurance coverage.
| Attribute | Amwell Medical Group | Omada Health for Diabetes |
|---|---|---|
| Range of medical conditions treated | Treats acute bronchitis, headache, fever, conjunctivitis, influenza, back pain, UTI, respiratory infection, sprains and strains, sinusitis, exacerbations of chronic diseases like asthma and diabetes. Also offers triage. | Chronic conditions including prediabetes, diabetes, hypertension, musculoskeletal issues, weight management, behavioral health, and GLP-1 care. |
| Insurance coverage acceptance | Partners with many insurance companies; telehealth visits may be covered or offered at a reduced rate depending on the plan. | Often available at no cost when covered by employer or health plan. Check coverage on Omada's website or with HR/member services. Some programs may have deductibles or co-insurance. |
| Prescription services availability | Clinicians can prescribe medications, but not controlled substances. Sends prescriptions electronically to the pharmacy of choice. Refills are at the physician's discretion and usually require a video visit. | Access to physicians for medication changes, prescriptions, lab orders, and refills through virtual appointments. CGM requires a prescription and compatible smartphone. |
| 24/7 availability of services | Doctors and specialists are available 24 hours a day, seven days a week, with no extra charge for nights, weekends, or holidays. | 24/7 access to a multidisciplinary care team including diabetes and hypertension specialists, behavioral health specialists, physical therapists, and health coaches. 24/7 AI-supported education. |
| Specialty services offered | Urgent care, pediatrics, psychiatry, nutrition advice, women's health concerns, therapy sessions, behavioral health, and nutrition practice with registered dietitians. | Specialized care for mental health, diabetes, hypertension, and musculoskeletal conditions. Behavioral health support across all programs. |
| User-friendliness of the platform | Accessible 24/7 via phone, tablet, or computer, and they also have a mobile app. Known for being easy to use. | Easy to use and navigate via website or mobile app (iOS and Android). Allows communication with health coaches and specialists, food tracking, and access to lessons. |
| Cost per consultation or subscription fees | Regular visits typically cost $79 or your insurance co-pay, whichever is lower. 45-minute therapy session ranges from $99 to $110, and initial psychiatry appointments cost $279, with follow-ups at $109. Some plans may have medical visits for $67 or less. | Often available at no cost when covered by an employer or health plan. Programs for Prevention, Diabetes, and Hypertension are typically offered at no cost. Joint and Muscle Health Program may have deductibles, copays and co-insurance. |
| Qualifications and credentials of medical professionals | Physician-owned and operated, includes board-certified doctors. Doctors are licensed and may have multistate licensing. Most approved doctors have an average of 15 years of experience. Requires at least one active state license, current board certification, one year of post-residency experience, and an active DEA license. | Certified Diabetes Care and Education Specialists (CDCES) for Diabetes and Hypertension programs. Professional health coaches. |
| Data privacy and security measures | Uses a HIPAA-compliant video-based platform. Adheres to a comprehensive Information Security Policy, dictated by HIPAA Security and Privacy Rules and the HITECH Act. | Operates in accordance with privacy and data protection laws. Employs physical, technical, and administrative controls to protect personal information. Details available in Privacy Policy and Terms of Use. |
| Integration with wearable devices or health trackers | Partnership with DarioHealth to support a cardiometabolic program, providing access to connected devices such as glucometers and individualized health coaching for patients with diabetes, high blood pressure, and weight management needs. | Connected devices like wireless scales, blood glucose meters, and blood pressure monitors that sync with the Omada app. Activity tracked via fitness apps, Omada mobile app, or a pedometer. |
| Availability of chronic disease management programs | Provides help managing chronic conditions like diabetes, headaches/migraines, hypertension, insomnia, COPD/Asthma, and depression/anxiety. Also has Medical Continuity Programs staffed by board-certified professionals. | Chronic disease management programs for diabetes, hypertension, and musculoskeletal issues. Programs are customized based on clinical profile and data from connected devices. |
| Customer support responsiveness and helpfulness | 24/7 support team available through the Network Operations Center (NOC). Contact at customer.support@amwell.com or call 877-410-5548. | Email support@omadahealth.com or call (888) 409-8687. Help center articles available. Mixed reviews on customer service responsiveness; some praise timely and helpful support from health coaches. |