Telehealth services: Amwell Medical Group vs. MDLIVE General Medical
Quick Verdict
Both Amwell and MDLIVE offer comprehensive telehealth services with similar features, but MDLIVE provides more cost transparency and specific insurance information.
- Both offer 24/7 availability and prescription services.
- MDLIVE provides more specific cost ranges depending on insurance and service type.
- Both offer mental health, dermatology, and pediatrics services.
- Both platforms are known for being user-friendly.
Key features – Side-by-Side
| Attribute | Amwell Medical Group | MDLIVE General Medical |
|---|---|---|
| Cost per Consultation (Urgent Care) | Starts at $79 | $0 to $89 (up to $82 without insurance) |
| 24/7 Availability | Yes, 365 days a year | Yes, via phone or video |
| Prescription Services | Yes, electronically sent to pharmacy if appropriate. No controlled substances or ED meds. | Yes, non-narcotic medications. Psychiatrists can prescribe antidepressants and mood stabilizers but not controlled substances. |
| Mental Health Services | Comprehensive program including therapy and psychiatry. | Access to licensed therapists and psychiatrists. |
| Dermatology Services | Yes, consultations available. | Yes, access to board-certified dermatologists. |
| Pediatrics Services | Yes, board-certified pediatricians offer acute care via video. | Yes, network includes pediatricians. |
| Insurance Coverage | Works with many insurance companies; check your plan for specific coverage. | Accepts insurance from various plans, including Cigna, Humana, Blue Cross Blue Shield, and Medicare. HSA and FSA funds can also be used. |
| User-Friendliness of Platform | Easy to use and navigate with iOS and Android apps. | Known for its user-friendly interface. The platform is equipped with features such as easy appointment scheduling and secure messaging. |
| Customer Support Availability | 24/7 support team available at 877-410-5548 or customer.support@amwell.com. | Care coordinators are available 24/7 at (888)-888-8888. |
Overall Comparison
Availability: Both 24/7; Cost: MDLIVE more transparent; Services: Both offer comprehensive care
Pros and Cons
Amwell Medical Group
Pros:
- Low-cost way to see a clinician for nonemergency medical services (potentially lower with insurance)
- Doctors and specialists available 24/7 with no extra charge for nights, weekends, or holidays
- Comprehensive Behavioral Health Program combines virtual care with digital mental health programs
- Easy to use and navigate platform
- Average wait time for urgent care is less than 10 minutes
- 24/7 support team available
Cons:
- No major disadvantages reported.
MDLIVE General Medical
Pros:
- Offers 24/7 health care via phone or video
- Provides access to licensed therapists and psychiatrists
- Provides access to board-certified dermatologists
- User-friendly interface
- Accepts a number of insurance plans
- Designed to reduce long wait times
Cons:
- No major disadvantages reported.
User Experiences and Feedback
Amwell Medical Group
What Users Love
- Amwell is a low-cost way to see a clinician for nonemergency medical services.
- Amwell doctors and specialists are available 24 hours a day, seven days a week, with no extra charge for nights, weekends, or holidays.
- Amwell's Comprehensive Behavioral Health Program combines virtual care with digital mental health programs.
- The Amwell platform is generally considered easy to use and navigate.
- The average wait time for an urgent care visit is less than 10 minutes.
- Amwell has a 24/7 support team available to assist with any issues.
Common Complaints
- No major complaints reported.
Value Perception
- No value feedback reported.
MDLIVE General Medical
What Users Love
- MDLIVE can be a more affordable option compared to in-person visits
- MDLIVE offers reliable 24/7 health care by phone or video
- MDLIVE providers can write prescriptions for non-narcotic medications and send them electronically to the patient's pharmacy
- Patients receive a full consultation, complete with a diagnosis, personalized treatment plan, and appropriate prescriptions
- MDLIVE works with a large selection of insurance payors, which could significantly reduce costs
- MDLIVE stands out for its user-friendly interface
Common Complaints
- There may be a wait for dermatology or psychiatric care
Value Perception
- 85% of users reported they received “excellent” or “good” value from the service.
- 88% of users thought their therapist understood their needs “very well” or “somewhat well”.