Both Verizon and Orange S.A. are major telecommunications providers with strengths in different geographical regions. Verizon is a strong choice for users primarily in the US, while Orange S.A. is better suited for those in Europe and select other regions. Both companies are investing in 5G and sustainability, but their pricing structures and customer service approaches differ.
| Attribute | Verizon | Orange S.A. |
|---|---|---|
| Network Coverage and Reliability | 4G LTE covers >99% of the U.S. population. Award-winning 5G network. Partners for uninterrupted coverage. | Extensive 4G coverage (e.g., 99% in France). Recognized for mobile service quality in France. |
| 5G Availability and Speed | 5G Ultra Wideband in parts of numerous cities, expanding. Download speeds up to 1 Gbps, average ~300 Mbps (varies). | Deploying 5G in several countries. 65% of French population covered as of December 2023. 5G SA in major Spanish cities with >90% coverage, peak speeds of 1.5 Gbps. Average 5G download rates in Slovakia are approximately 130-170 Mbps. |
| Data Plan Options and Pricing | Unlimited Ultimate ($90/month for one line, as low as $55/month per line for four lines), Unlimited Welcome ($65/month for one line). Prepaid options available. | Various data plans available. Roaming in USA without package: €1.20/min (receive), €1.50/min (make), €0.30/SMS, €13.20/MB. Travel Pass packages available (e.g., 1GB for €29.99). |
| Customer Service Responsiveness and Effectiveness | 24/7 customer support via phone, chat, and email for business customers. Aims to resolve issues quickly. Improving customer experience with employee feedback and data analysis. | Aims to respond on Twitter in <1 hour, forums within 24 hours. Almost 70% of interactions via digital channels in 2020. |
| International Roaming Options and Costs | TravelPass ($12/day in >210 countries, $6/day in Canada and Mexico). Monthly International Plan ($100/month per line). Pay As You Go (rates vary). | Roaming in USA without package: €1.20/min (receive), €1.50/min (make), €0.30/SMS, €13.20/MB. Travel Pass packages available. |
| Bundled Services (TV, Internet, Home Phone) | Verizon Fios offers internet, TV, and home phone services. Bundling Verizon Wireless with Fios Home Internet can get you a discount. | Offers triple-play broadband internet via Livebox. Over 11 million customers with converged services as of 2020. |
| Device Selection and Financing Options | Wide range of smartphones, deals, and financing options. Trade-in programs available. Certified pre-owned phones are available. | Orange Jordan offers installment plans for devices (smartphones, tablets, TVs) with terms of 3, 6, 12, or 24 months. |
| Contract Flexibility and Early Termination Fees | Early termination fees (ETFs) may apply if you cancel service during a contract term. ETFs can be $175 to $350, decreasing over time. | Not available. |
| Security Features and Data Privacy Policies | Security measures to protect systems and information. Cyber Security Awareness Program. Digital Secure app (soon to be Verizon Protect app) offers antivirus, anti-malware, identity theft protection, and safe browsing. | Committed to data protection, complies with GDPR. Implements data encryption, access controls, and regular security audits. |
| Community Involvement and Sustainability Initiatives | Committed to reducing environmental impact. Aims to source 100% renewable energy by 2030 and net-zero operational emissions by 2035. Has planted over 20 million trees. | Committed to reducing carbon footprint, using renewable energy. Aims to reduce carbon emissions by 30% by 2025. 'Orange Engage for Change' empowers employees for social impact projects. |
| Network Infrastructure Investment | Invests billions annually in upgrading and maintaining its network. Investing in 5G infrastructure and fiber optic systems. | Significant investment in network infrastructure, including fiber and 5G rollout. Approximately €7 billion allocated to capital expenditures in 2022. |
| Innovation in Telecommunications Technology | Has Innovation Labs to develop and test new technologies. Working on 5G technology, including private networks. Exploring AI applications. | Invests in R&D. Key innovations include Wi-Fi sensing solutions, Reconfigurable Intelligent Surface (RIS) technology, and AI-driven network optimization. |