Both Verizon and Orange S.A. are major telecommunications companies with their own strengths. Verizon excels in US coverage and flexible contracts, while Orange S.A. shines in European and African markets with a strong emphasis on data privacy and network reliability. The best choice depends on the user's location and priorities.
| Attribute | Verizon | Orange S.A. |
|---|---|---|
| Network Coverage (4G/5G) | Extensive nationwide 4G LTE and 5G coverage. Strong service, especially in rural areas. 5G Ultra Wideband network provides faster speeds in certain cities. | 4G covers 99% of the population in mainland France, including 97% of those in communes with fewer than 5,000 residents. Expanding 4G coverage in Africa and the Middle East, aiming for an average coverage rate of 85% by 2025. 5G launched in several African countries and is developing commercial applications. Strengthening 5G capacity in cities and covering major transport routes, utilizing 3.5GHz spectrum in urban areas and 2.1GHz frequencies in suburban and rural areas. |
| Data Speed Consistency | Recognized for consistent performance, particularly in 5G video, live video, gaming, and upload speeds. Premium data plans reduce slowdowns during congestion. | Delivers solid internet speeds, especially in Europe. 5G speeds compete well in major cities, while high-speed 4G remains the norm in less urban areas. Wins the Consistent Quality award in France, with a score of 82.3%. In Brussels, Orange has fast download speeds, with peak values reaching 1.2 Gbps. Orange users experience the fastest 5G download speeds in France, with speeds averaging 336.9Mbps. |
| Customer Service Responsiveness | Mixed experiences reported, with some users reporting frustrations like billing disputes, long wait times, and lack of resolution. Verizon is investing in customer support improvements. | Bundling offers can provide a single customer service point for all needs. |
| Plan Pricing and Value | Plans tend to be pricier compared to competitors. Offers a variety of plans and the option to customize with perks. Discounts may be available for eligible groups like military, students and businesses. | Employs a differentiated pricing strategy to cater to a diverse customer base. Aims to improve average revenue per offer (ARPO) while maintaining customer satisfaction. Pricing strategy aligns with its technological advancements. Has entry-level products, such as the broadband-only offer under the Just Livebox Fibre brand. Tends to be competitive on pricing, especially in Europe, but may be pricier for global use compared to competitors. |
| International Roaming Options | TravelPass (daily fee for using domestic allowances in 210+ countries) and Monthly International Plan (unlimited data/text, limited talk). Roaming in Mexico and Canada is included in some Unlimited plans. | International roaming coverage in over 265 destinations. Customers can choose between pay-as-you-go rates or roaming travel passes. Activating Orange roaming depends on the country and plan type. |
| Bundled Services (TV, Internet) | Offers bundled services, especially through its Fios service. Bundling Verizon Wireless with Fios or 5G Home Internet can provide discounts. | Offers bundled services (Internet, mobile, and television) that allow for discounts and simplified bill management. Bundling offers a single customer service point and exclusive promotions. |
| Device Selection and Financing | Offers a wide selection of phones. Provides options to purchase devices through monthly payments. | Offers a wide range of smartphones at attractive prices. |
| Network Security Features | Employs various security practices, including firewalls, network segmentation, and monitoring. Measures to protect customer data through privacy and cybersecurity risk assessments. Offers network security solutions for businesses. | Ensures data remains secure and confidential, implementing technical and organizational measures to prevent loss, misuse, alteration, and deletion of personal data. Complies with legal frameworks like GDPR and has a specific "Personal Data Protection" policy. Uses a Cyberating tool to continuously assess its own cyber risk, aiming for a "B" grade in 2024 and an "A" grade in 2025 for its overall score. |
| Data Privacy Policies | Committed to protecting customer privacy and safeguarding their information. Provides privacy notices describing data collection, use, and sharing practices. Customers have choices regarding the use of their data for targeted advertising. | Committed to the protection, confidentiality, and security of personal data. Has a "Personal Data Protection" policy that applies internally and with all of the Group's partners or service providers. Provides information on how it processes personal data in its privacy notice. Allows users to withdraw consent and stop future use of their data. |
| Uptime and Reliability | Known for network reliability and extensive coverage. Implements redundancy measures to ensure network uptime. Fios is generally the most reliable internet type. | Djoliba network has a 99.99% availability rate. |
| Contract Flexibility | Offers flexible contract terms for some services, allowing customers to tailor their commitment. Month-to-month plans and handset financing are available. Military customers may have specific short-term suspension options. | Not available |
| Community Involvement & CSR | Dedicated to economic, environmental, and social advancement. Committed billions to help those in need and aim to volunteer millions of hours. Initiatives focus on digital inclusion, climate protection, and human prosperity. | The Orange Foundation is involved in areas where the Orange group is active, including France, Europe, Africa, and the Middle East. The Orange Foundation focuses on education, culture, and autism, working with local associations and NGOs. Has identified six Sustainable Development Goals (SDGs) where they feel they can have the greatest impact. CSR policy is built around ethics, anti-corruption and compliance, duty of care, close collaboration with stakeholders, and providing support throughout the value chain. |