Deutsche Telekom appears to have a slight edge in customer satisfaction and 5G speeds within its primary market (Germany). Verizon excels in customer service responsiveness and has a strong presence in the US market. The best choice depends on the user's location and priorities.
| Attribute | Verizon | Deutsche Telekom |
|---|---|---|
| Network Coverage and Reliability | Extensive reach in urban, suburban, and rural areas. Covers 70% of the US with 4G LTE. | 5G network covers 96% of the German population, aiming for 99% by the end of 2025. 4G services are accessible to 99% of households. Working with Vodafone to improve LTE coverage in rural areas. |
| 5G Availability and Speed | Expanding 5G Ultra Wideband network. 5G Home Internet offers speeds up to 300 Mbps, and over 1,000 Mbps in some areas. | 80,000 5G antennas, including over 10,000 transmitting on the 3.6 GHz band in more than 800 cities. Download speeds can reach up to 1 Gbps. In Q4 2023, fastest median 5G download speed in Germany at 179.25 Mbps. |
| Data Plan Options and Pricing | Unlimited Welcome plan starts at $65/month. Unlimited Plus plan starts at $80/month. Unlimited Ultimate plan costs $90/month. Prepaid plans, including a 15GB plan for $35/month with autopay. | MagentaMobil Basic (5GB for €24.95/month), MagentaMobil S (20GB for €39.95/month), MagentaMobil M (40GB for €49.95/month), MagentaMobil L (80GB for €59.95/month), and MagentaMobil XL (unlimited data for €84.95/month). |
| International Roaming Options and Costs | TravelPass ($12/day in over 210 countries) and a Monthly International Plan ($100/month). | 5G roaming in over 40 countries. Within the EU, UK, and Switzerland, customers can use their domestic plan without extra charges. Travel Mobil options available outside the EU. |
| Customer Service Responsiveness and Effectiveness | Praised for quick response times, especially via phone and live chat. 24/7 phone support and the My Verizon app for account management. | Customer service score of 3.7 out of 5 stars. In 2019, a TÜV survey gave the hotline service an average rating of 1.96 (on a scale of 1-6, where 1 is the best value). |
| Bundling Options (TV, Internet, Mobile) | Offers bundling options, allowing customers to combine services like internet, TV, and mobile. | MagentaEins benefit provides one hour of unlimited mobile data per day for customers with both fixed and mobile contracts (MagentaMobil Basic to M). Bundling with MagentaTV provides two hours of unlimited data. |
| Device Selection and Financing Options | Provides a variety of device options and financing plans. | Not available. |
| Security Features and Data Privacy Policies | Details on specific security features and data privacy policies can likely be found on Verizon's website. | Focused on data privacy and security, offering security tips and information. Using AI responsibly to keep energy and resource requirements low. |
| Network Infrastructure Investment and Upgrades | Invests heavily in its network infrastructure, particularly in 5G. | Investing heavily in network infrastructure. In 2024, invested around €16 billion, with €5.8 billion in Germany alone. Over 750,000 kilometers of fiber-optic cable across Germany. |
| Corporate Social Responsibility Initiatives | CSR initiatives, including programs for digital inclusion, environmental protection, and community support. Aims to achieve net-zero operational emissions by 2035 and use 100% renewable energy by 2030. | Committed to sustainability and social responsibility. Aim to be climate neutral across Scope 1 and 2 emissions by 2040. Reducing emissions, using renewable energy, and promoting a circular economy. |
| Innovation in Telecommunications Technology | Focused on 5G technology, including 5G Ultra Wideband, and is integrating technologies like AI and RedCap. | Focuses on innovation to improve customer experience and technology leadership. Focus on areas like future networks, quantum communication, AI, and network security. |
| Overall Customer Satisfaction Ratings | Customer satisfaction score of 56. 82% of Verizon customers report being satisfied. | Net Promoter Score (NPS) is 42, with 64% promoters, 14% passives, and 22% detractors. Overall Customer Satisfaction score is 80, 88. Another source states an overall Customer Satisfaction score of 88 and an NPS of 69. |