Both Orange S.A. and Deutsche Telekom are strong telecommunications providers with extensive network coverage, bundled services, and a commitment to data privacy. Deutsche Telekom stands out for its higher investment in network infrastructure, while Orange S.A. offers more detailed international roaming options and has a slightly higher overall customer satisfaction score based on one metric. The choice between them depends on specific customer needs and priorities, such as roaming requirements or infrastructure investment preferences.
| Attribute | Orange S.A. | Deutsche Telekom |
|---|---|---|
| Network coverage (2G, 3G, 4G, 5G) | Vast 4G/LTE/5G network across its European footprint. Operates in 8 European countries: Belgium, France, Luxembourg, Moldova, Poland, Romania, Slovakia, and Spain. Deploying 5G technology across various regions, aiming to cover 40% of urban areas in France with 5G networks by the end of 2024. Launching 5G in several countries in Africa and the Middle East. Expanding network coverage in rural areas, including Africa and the Middle East. Completed a telecom network project covering 128 communication sites in rural areas of Liberia. Partnering with Vodacom to build solar-powered mobile base stations in underserved areas of the Democratic Republic of Congo. Plan to deploy a further 15,000 rural sites over the next three years in Africa and the Middle East. | Offers 2G, 3G, 4G, and 5G network coverage. 98% of the German population was covered by their 5G network by the end of 2024. Aim to reach 99% 5G coverage for the population and 90% of the country's landmass by the end of 2025. Working to improve LTE and 5G coverage in rural areas through active network sharing with Vodafone and Telefónica. Using the 700 MHz band to improve mobile communication coverage in rural areas. |
| Data speed and reliability | Consistently ranks among the top operators in Europe regarding network performance and reliability. Enhancing connectivity and speed for users through the deployment of 5G technology. Offers fast 4G/5G speeds. | Combining fixed network and mobile to provide fast, reliable internet via Hybrid 5G, offering speeds up to 300 Mbit/s download and 50 Mbit/s upload. |
| Customer service responsiveness and effectiveness | A study in C ote d'Ivoire found that 68.80% of Orange customers who had used customer service were satisfied with the quality of the reception. 90% of Orange Business customers appreciate the responsiveness of account managers and customer service management teams. | TÜV Rhineland surveys indicate satisfied customers, with hotline, technical service, and Telekom Shops receiving good ratings. Comparably.com gives Deutsche Telekom AG an overall customer service score of 3.7 out of 5 stars. Surveyed customers gave the hotline service an average rating of 1.96 (on a scale of 1-6, where 1 is the best value). |
| Pricing plans and value for money | Different packages targeting different customers, including low-priced, corporate, and premium options. Has engaged in price wars with competitors, continuously decreasing prices. Lowered prices in Belgium to match new competitor Digi. | According to Brand Finance, improvements in value for money play a key role in increasing the brand’s strength. Comparably.com gives Deutsche Telekom AG a value for money and ROI score of 4.1 out of 5 stars. |
| International roaming options and costs | Offers eSIM plans with extensive coverage in over 100 destinations. Offers a variety of eSIM plans to suit different travel needs, including pay-as-you-go options, regional packages focused mainly on Europe, and global bundles for wider coverage. Cheapest plan starts at around €4.99 for 1GB valid for seven days, while the most expensive can go up to about €59.99 for 100GB valid for 30 days, mostly targeting European travelers. | Roaming fees within the EU are eliminated for telephony, SMS, and mobile surfing. Regular roaming fees apply outside the EU, varying by tariff. |
| Availability of bundled services (TV, internet, mobile) | Offers bundled services such as TV, internet, and mobile plans. Bundling offers savings on monthly bills and a single customer service point. | Offers bundled services including TV, internet, and mobile. Focuses on delivering converged services. |
| Security features and data privacy policies | Committed to protecting customers' data and respecting data rights, in accordance with local and international regulations. Has a "Cyber Ready" program for employees, including modules on cyber threats and security measures. Ensures data remains secure and confidential, including certain processing carried out by sub processors. Has appropriate technical and organizational measures in place to prevent the loss, misuse, alteration, and deletion of personal data. | Implemented measures and internal guidelines, such as "Binding Corporate Rules Privacy", to protect personal data. They have data privacy experts, conduct security assessments, and offer employee training. |
| Innovation in telecommunications technology | Invests significantly in research and development. Innovations include a Wi-Fi sensing solution that detects motion in a room and a Reconfigurable Intelligent Surface (RIS) that redirects radio waves to improve coverage. Exploring and investing in quantum technologies to strengthen networks and build smart security tools. | Innovation focuses on customer experience and technology leadership. Key areas include AI, autonomous networks, and 5G Standalone. T-Labs is the research and development unit, focusing on disruptive technologies. |
| Corporate social responsibility initiatives | Has set ambitious environmental goals, aiming to reduce its carbon footprint by 30% by 2025. Committed to digital inclusion and has launched a seed fund to support young start-ups in Africa and the Middle East. Committed to reducing its carbon emissions by 45% by 2030 and reaching a net-zero carbon footprint by 2040. | Committed to sustainability and social responsibility, focusing on environmental and climate protection, resource conservation and digital participation. Aim to be climate neutral across Scope 1 and 2 emissions by 2040. |
| Network infrastructure investment | Expected to increase its investment in infrastructure to approximately €2.5 billion for 2024. Deploying fiber connections in Europe and the MEA region. Planning to increase the capacity at the Group's data centers. Aims to expand its digital ecosystem, emphasizing connectivity and innovation. | Invests extensively in network infrastructure. In 2024, they invested around EUR 16 billion, with EUR 5.8 billion spent in Germany alone. They plan to reinvest around 21% of service revenues through 2027. Plans to expand fiber optic networks, targeting 2.5 million new homes passed per year. They aim for 99% 5G population coverage by the end of 2025. |
| Customer satisfaction ratings | Overall Customer Satisfaction score of 87. Net Promoter Score (NPS) is 29, with 52% promoters. | Overall Customer Satisfaction score of 80. Deutsche Telekom AG has an overall Customer Satisfaction score of 88 rated by its users and customers. |
| eSIM support | Has launched eSIM support across its European footprint. Provides an eSIM option which offers the same plan as the Orange Holiday Europe plan. | Offers eSIM access for mobile customers. |
| Price | Not available | Not available |