Software companies: Zoom Meetings vs. Atlassian Jira

Quick Verdict

Zoom Meetings is the preferred choice for organizations prioritizing video conferencing quality and ease of use, while Atlassian Jira is better suited for teams needing robust project management and issue tracking capabilities. The choice depends on the primary use case and integration needs.

Zoom Meetings excels in video conferencing quality, screen sharing, and meeting transcription, offering a stable and intuitive platform.
Atlassian Jira focuses on project management and issue tracking, providing customizable workflows and scalability for large teams.
Both platforms integrate with various collaboration tools, including Slack and Microsoft Teams.
Zoom Meetings provides live chat support with paid plans, while Atlassian Jira offers customer support through various channels.
Jira offers a free plan for small teams (up to 10 users), while Zoom Meetings also has a free basic plan.

Key features – Side-by-Side

Attribute	Zoom Meetings	Atlassian Jira
Video Conferencing Quality	Stable connections and clear audio/video. Uses 256-bit AES encryption. Supports HD video (720p/1080p depending on plan).	Quality depends on integrated platform like Zoom.
Screen Sharing Capabilities	Share desktop, application windows, screen portion, content from second camera, whiteboard, video, or audio. Multiple participants can share simultaneously.	Information on native screen sharing within Jira is not available in the provided context.
Meeting Recording and Transcription	Record meetings to the cloud with automatic transcription in multiple languages (VTT file).	The accuracy and language support of meeting transcription depend on the capabilities of the integrated video conferencing tool.
Collaboration Tools Integration	Integrates with Slack, Microsoft Teams, Google Calendar/Workspace, HubSpot's CRM, Jira, Google Drive, and OneDrive.	Integrates with various collaboration tools, including Slack, Microsoft Teams, Google Drive, Google Docs, Figma, and Miro.
Project Management Features	Integrates with project management tools like Linear.	Task planning, project views, goal alignment, dependency mapping, progress tracking.
Issue Tracking and Resolution	Zoom Workflow Automation creates Team Chat channels for IT issue resolution.	Customizable issue types, detailed issue information.
Workflow Automation	Streamlines workflows across Zoom Workplace and third-party apps with customizable triggers and actions.	Customizable workflow automation.
User Interface and Ease of Use	Simple and intuitive interface.	Customizable user interface.
Scalability for Large Teams	Supports organizations of all sizes; Enterprise plan supports up to 1,000 participants.	Supports up to 100,000 users.
Security and Compliance	End-to-end encryption (E2EE), meeting passwords, waiting rooms, and customizable security settings.	Data encryption, access controls, multi-factor authentication, compliance with industry standards.
Customer Support and Documentation	Live chat support with paid plans.	Customer support through various channels with extensive documentation.
Pricing and Subscription Options	Basic (free), Pro, Business, and Enterprise plans available.	Free, Standard, Premium, and Enterprise plans available. The Free plan is suitable for small teams (up to 10 users).
Transcription Accuracy	approximately 70-80%.	Depends on the capabilities of the integrated video conferencing tool.

Overall Comparison

Zoom Meetings: Transcription accuracy 70-80%, Enterprise plan supports up to 1,000 participants. Atlassian Jira: Supports up to 100,000 users, Free plan for up to 10 users.

Pros and Cons

Zoom Meetings

Pros:

Stable connections and clear audio/video quality
Comprehensive screen sharing capabilities
Automatic meeting transcription
Integrates with various collaboration tools
Workflow automation features
Intuitive user interface
Scalable for large teams
Robust security measures

Cons:

No major disadvantages reported.

Atlassian Jira

Pros:

Integrates with various collaboration tools, including Slack, Microsoft Teams, Google Drive, Google Docs, Figma, and Miro.
Excels at issue tracking, allowing teams to capture, prioritize, assign, and resolve issues efficiently.
Offers customizable workflows and automation features to streamline processes, automate repetitive tasks, and improve team productivity.
Designed to scale for both small and large teams, with enterprise plans supporting up to 100,000 users.
Offers robust security measures, including data encryption, access controls, multi-factor authentication, and compliance with industry standards.
Provides customer support through various channels, including community support, regional support (9/5), and 24/7 support for critical issues (Premium and Enterprise plans).
Provides features for managing project timelines and dependencies, including timeline views, roadmaps, and dependency mapping.
Allows users to easily track and prioritize issues using customizable issue types, priorities, and agile boards.
Workflow automation features are highly customizable, allowing users to create custom rules and triggers to automate various tasks and processes.
User interface is customizable and designed to be user-friendly.

Cons:

The quality of the video conferencing depends on the integrated platform.
Information on native screen sharing within Jira is not available in the provided context.
The accuracy and language support of meeting transcription depend on the capabilities of the integrated video conferencing tool.

User Experiences and Feedback

Zoom Meetings

What Users Love

Best overall experience
Excels in video quality
Maintains performance under network strain

Common Complaints

No major complaints reported.

Value Perception

No value feedback reported.

Atlassian Jira

What Users Love

Jira integrates with Slack and Microsoft Teams, enabling users to manage issues, receive notifications, and collaborate directly within these platforms.
Jira is designed to scale for large teams and projects, with enterprise plans supporting a large number of users and offering features for managing complex projects and workflows.

Common Complaints

No major complaints reported.

Value Perception

No value feedback reported.