Oracle Autonomous Database 23c is a strong choice for organizations prioritizing automated database management, performance, and security. ServiceNow Now Platform Utah is better suited for those focused on low-code/no-code application development, workflow automation, and user experience. The choice depends on the specific needs and priorities of the organization.
| Attribute | Oracle (Autonomous Database 23c) | ServiceNow (Now Platform Utah) |
|---|---|---|
| Database Management Capabilities | Self-patching and upgrading to reduce downtime, Automatic performance optimization based on workload patterns, Fault detection and recovery, Automated database tuning using machine learning algorithms. | Enhanced CMDB with Multisource CMDB, quick access to attestation tasks and key management aggregations, and ADM adapter configuration. |
| Low-Code/No-Code Platform Features | While specific details on low-code/no-code features within Autonomous Database 23c are limited, the platform focuses on simplifying development and management. | App Engine Studio, Workplace Builder, and template feature support. |
| AI and Machine Learning Integration | Enhanced machine learning capabilities for in-database analytics, AI Vector Search, Includes data mining and machine learning algorithms directly in the database. | AI Search, Document Intelligence, and Automated Machine Learning (ML) service mapping suggestions. |
| Cloud Deployment Options | Serverless (elastic database in OCI), Dedicated Exadata infrastructure (isolated private database cloud in OCI), Exadata Cloud@Customer infrastructure (private database cloud running in a customer data center). | Cloud-based software platform. |
| Scalability and Performance | Seamless horizontal scaling across clusters, Optimized query execution, Enhanced in-memory processing, Dynamic shard resizing and cross-shard queries, Online vertical compute scaling for Autonomous VM Clusters, Auto-scaling adjusts CPU and storage resources based on workload. | Known for scalability and stability, with enhancements to performance tools and Impact accelerators. |
| Security Features and Compliance | SQL Firewall built into the database kernel, Enhanced encryption and data protection features, Kerberos Authentication for centrally managed users, Bring Your Own Certificate (BYOC) capabilities for SSL/TLS and REST Data Services. | Cybersecurity improvements, ServiceNow Platform Encryption, and ServiceNow Security Center (SSC). |
| Integration with Other Systems | Enhanced data connectors for seamless data integration, Enhanced Hadoop and Spark Integration, Integration with the full range of cloud services. | Integration Hub, pre-made integrations, custom scripting using REST APIs, automatic ticket synchronization, and integration with Oracle. |
| Automation Capabilities | Self-patching and upgrading, Advanced self-tuning, Enhanced fault detection and recovery, Automatic transaction rollback to optimize priorities. | AI-powered process mining with RPA, expanded Process Optimization, and automation of manual tasks. |
| User Interface and User Experience | Designed to be simple to use and easy to understand. | Simplified admin and agent experiences, and Theme Builder. |
| Customization Options | Theme Builder. | Customizable modules, Theme Builder, and low-code/no-code capabilities. |
| Pricing and Licensing Models | Pay-As-You-Go (PAYG): Flexible subscription-based pricing, Bring Your Own License (BYOL): Use existing licenses to reduce costs, Universal Credit Pricing: Allocate credits across multiple Oracle services, Dedicated vs. Shared Models: Choose based on performance and isolation needs, Options for Cloud or On-Premise: Supports hybrid deployment strategies, Standard Edition 2 (SE2): $17,500 per processor socket, Enterprise Edition (EE): $47,500 per processor. | Pricing can be complex, with different licenses for different modules. Entry-level pricing information may be available. |
| Customer Support and Documentation | Oracle provides extensive documentation and support resources for Autonomous Database. | Not available |
| Ratings | Not available | ServiceNow AI Platform has a higher star rating (4.4) compared to Oracle Cloud Platform Data Management (4.2), indicating a stronger overall user satisfaction, particularly in areas like user interface and ease of use. |