Software companies: Adobe Creative Cloud vs. ServiceNow Platform

Quick Verdict

Adobe Creative Cloud is the preferred choice for creative professionals and teams needing a comprehensive suite of design, video, and audio editing tools with seamless integration and flexible pricing. ServiceNow Platform is better suited for enterprises seeking solutions for IT, HR, customer service, and security operations, offering extensive customization and scalability.

Adobe Creative Cloud excels in creative applications with a wide array of tools for design, video, and audio editing, while ServiceNow Platform focuses on enterprise solutions for IT, HR, customer service, and security operations.
Both platforms offer robust integration capabilities, but Adobe Creative Cloud emphasizes integration within its own ecosystem and marketing tools, whereas ServiceNow Platform integrates with various third-party applications and data sources.
Both platforms provide collaboration features, but Adobe Creative Cloud is tailored for creative teamwork, while ServiceNow Platform focuses on virtual workspaces and integrated chat for business operations.
Both platforms prioritize user-friendliness with intuitive interfaces and customization options to adapt to specific needs.
Both platforms are scalable and secure, meeting industry standards and certifications.
Adobe Creative Cloud offers flexible subscription-based pricing, while pricing details for ServiceNow Platform are not available.

Key features – Side-by-Side

Attribute	Adobe Creative Cloud	ServiceNow Platform
Application Variety	Includes over 20 applications for photo editing, graphic design, video and audio editing, web and UX design, and more.	Solutions for IT, HR, customer service, and security operations; pre-built apps such as ITSM, ITOM, ITBM, and GRC.
Integration Capabilities	Integrates with other Adobe apps and third-party marketing automation tools, Microsoft Teams, Slack, and Optimizely Content Marketing Platform.	Integrates with third-party applications and data sources using web services, LDAP, Excel, CSV, and email; Integration Hub offers pre-built connectors.
Collaboration Features	Creative Cloud Libraries, real-time co-editing (in some apps), Share for Review, version control, and cloud storage.	Virtual workspaces, integrated chat functionality, and Collaborative Work Management (CWM).
User Interface Complexity	Designed to be intuitive and user-friendly.	Intuitive and easy to navigate, with a drag-and-drop interface.
Customization Options	Customizable new documents, keyboard shortcuts, toolbars (Photoshop, Illustrator), and workspaces.	Extensive customization options to adapt the platform to specific organizational needs.
Scalability for Large Teams	Creative Cloud for Teams with Admin Console for license management, advanced support, and asset reclamation.	Enterprise-grade platform engineered to support large transaction volumes.
Security Compliance Certifications	Complies with industry standards (SOC 2, ISO 27001), uses data encryption and access control.	Meets high security and privacy standards; ISO/IEC 27001:2015 certified; PCI DSS compliant; MTCS Level 3 certification.
Workflow Automation Capabilities	Automates file transfers, approvals, notifications, and design tasks via APIs.	Tools allow users to create custom workflows, define rules and conditions, and trigger automated actions; Flow Designer with a drag-and-drop interface.
Reporting and Analytics	Admin and reporting console for license optimization and cost management.	Offers reporting and analytics tools to extract valuable insights from data; Performance Analytics tracks KPIs.
Mobile Accessibility	Supports accessibility features (VoiceOver, TalkBack) on iOS and Android, screen reader support, and keyboard navigation.	Supports Web Content Accessibility Guidelines; mobile app available for agents.
Customer Support Quality	24/7 technical support and live interaction with expert sessions.	Provides a support center for troubleshooting issues and getting expert help; offers training resources and certifications.
Pricing Model Flexibility	Subscription-based pricing with plans for individual apps, 'All Apps' bundle, photography plans, and discounts for businesses, students, and teachers.	Not available

Overall Comparison

Adobe Creative Cloud: 20+ applications, 24/7 support. ServiceNow Platform: ISO/IEC 27001:2015, PCI DSS, MTCS Level 3 certifications.

Pros and Cons

Adobe Creative Cloud

Pros:

Wide variety of applications for different creative tasks
Seamless integration with other Adobe apps
Facilitates teamwork through collaboration features
Streamlines repetitive tasks and enhances workflow capabilities
Simplifies license management and deployment for large teams
Offers various plans, including individual apps, the 'All Apps' bundle, photography plans, and specialized options

Cons:

The free Creative Cloud membership offers access to a limited set of apps and services.

ServiceNow Platform

Pros:

Application Variety: Solutions for IT, HR, customer service, and security operations; pre-built apps such as ITSM, ITOM, ITBM, and GRC.
Integration Capabilities: Integrates with third-party applications and data sources using web services, LDAP, Excel, CSV, and email; Integration Hub offers pre-built connectors.
Collaboration Features: Virtual workspaces, integrated chat functionality, and Collaborative Work Management (CWM).
User Interface Complexity: Intuitive and easy to navigate, with a drag-and-drop interface.
Customization Options: Extensive customization options to adapt the platform to specific organizational needs.
Scalability for Large Teams: Enterprise-grade platform engineered to support large transaction volumes.
Security Compliance Certifications: Meets high security and privacy standards; ISO/IEC 27001:2015 certified; PCI DSS compliant; MTCS Level 3 certification.
Workflow Automation Capabilities: Tools allow users to create custom workflows, define rules and conditions, and trigger automated actions; Flow Designer with a drag-and-drop interface.
Reporting and Analytics: Offers reporting and analytics tools to extract valuable insights from data; Performance Analytics tracks KPIs.
Mobile Accessibility: Supports Web Content Accessibility Guidelines; mobile app available for agents.
Customer Support Quality: Provides a support center for troubleshooting issues and getting expert help; offers training resources and certifications.

Cons:

No major disadvantages reported.

User Experiences and Feedback

Adobe Creative Cloud

What Users Love

Integrates with third-party marketing automation tools, streamlining repetitive tasks and enhancing workflow capabilities.
Facilitates teamwork through features like Creative Cloud Libraries, real-time co-editing, and the ability to share and comment on files.
Supports accessibility features on both iOS and Android.

Common Complaints

The free Creative Cloud membership offers access to a limited set of apps and services. Paid plans provide access to the full suite of applications, more storage, and additional features.

Value Perception

No value feedback reported.

ServiceNow Platform

What Users Love

Offers extensive customization options to adapt the platform to specific business processes.
Offers virtual workspaces, real-time communication via integrated chat, and tools for knowledge sharing, enabling teams to collaborate seamlessly, streamline workflows, and enhance productivity.
Designed to be user-friendly with an intuitive interface and drag-and-drop functionality.
Automates IT service management processes like incident, change, and request fulfillment.
Automates HR processes such as employee onboarding and offboarding.
Offers various reporting and analytics tools, including reports, charts, and dashboards.
Performance Analytics tracks KPIs, identifies trends, and measures process effectiveness.
Mobile platform is available for both iOS and Android devices.
Provides a support center for troubleshooting and expert help.

Common Complaints

No major complaints reported.

Value Perception

No value feedback reported.