Ola Cabs is a better option for users in India who prioritize a wide range of vehicle choices and payment methods, while Gett is more suitable for users in the UK, Israel, Russia, and North America who value upfront pricing and licensed drivers, despite potential issues with app usability and customer service.
| Attribute | Ola Cabs | Gett |
|---|---|---|
| Ride Options | Multiple ride options (economic to luxury), wide range of vehicle types (cars, scooters) | Standard and XL taxis (up to 6 people) in some locations, wheelchair-accessible and eco-friendly vehicles |
| Pricing | Not available, criticism regarding unpredictable surge pricing, hidden charges | Upfront cost estimates, fixed pricing options, dynamic pricing during peak hours |
| Payment Options | Ola Money, Google Pay, credit/debit cards, UPI payments, cash | Credit cards, cash payments may be possible, monthly billing for business accounts |
| Customer Support | 24/7 customer support | 24/7 customer support, inconsistent customer service, long wait times reported |
| Safety Features | Emergency button, ride monitoring, cleanliness and hygiene protocols | Licensed drivers and vehicles, confirmed driver details, real-time tracking, driver ratings, ride location sharing |
| App Usability | Ola app is used to book cabs and track rides. | Easy to use app interface (similar to Uber), app glitches reported, outdated interface |
| Driver Availability | Not available | Average wait time under 4 minutes in central London, harder to find available drivers during peak times, guaranteed pickup within five minutes for business customers |
| Geographic Coverage | India | United Kingdom, Israel, Russia, and North America. Available in over 100 cities, including London, Manchester, Edinburgh, and Glasgow in the UK. |
| Cancellation Policy | Not available | Cancel without charge within 2 minutes of booking, cancellation fee applies after grace period, cancellation fees may apply for advanced bookings if canceled less than 10 minutes before the scheduled time |