Bolt offers wider availability and potentially lower prices, while Gett provides fixed fares and faster wait times in specific locations like central London. Both services offer comprehensive features, making the best choice dependent on individual needs and location.
| Attribute | Gett | Bolt |
|---|---|---|
| Average fare price | Gett's fares are fixed, potentially cheaper during surge pricing compared to UberX. UberX can be nearly 40% cheaper than Gett when there is no surge pricing. | Often 10-20% cheaper than Uber; Varies by city, time, and demand |
| Availability in specific cities | Operates in over 100 cities across the United States, the United Kingdom, Russia, and Israel. In the UK, it includes London, Edinburgh, Manchester, Glasgow, Coventry, Reading and Bournemouth. | Available in 600+ cities across 50 countries in Europe, Africa, Asia, and the Americas |
| Estimated wait times | In central London, the average wait time is under 4 minutes. | Generally between 15-20 minutes; Real-time estimates in the app |
| Ride options (e.g., standard, premium, XL) | Offers black taxis, private hire vehicles, executive cars, people carriers, and limousines. Also offers 6-seater black cabs, Gett Electric (electric black cabs), and Gett Green. Business accounts may have access to extra vehicle classes. | Standard, comfort, premium, XL, electric options; Some regions offer "Women Only" rides |
| Driver rating system | Riders can rate drivers up to 5 stars. | Riders can rate drivers and provide feedback after the ride |
| App user interface and ease of use | The Gett app is considered easy to use, with a consistent layout, typography, and button colors. It has clear call-to-action buttons and search areas. | User-friendly, with easy account setup and clear pricing |
| Payment options | Payment options include direct debit, company credit card, and employee credit card. The app supports cashless payments. Riders can pay with PayPal, wallet, or cash. | Credit/debit card, Apple Pay, Google Pay, or cash (depending on the location) |
| Customer support responsiveness | Offers 24/7 customer care via live chat in the app. Can also be reached at 0207 397 4300. | Aims to resolve issues quickly, often within 10 minutes, using self-help, automation, AI, or agent assistance; Support available in-app, via email, or by phone |
| Safety features (e.g., ride tracking, emergency assistance) | Safety features include licensed vehicles and drivers, driver details displayed before arrival, ride tracking, driver ratings, and ride location sharing. | Emergency Assist, Share Location, Audio Trip Recording, Driver Selfie Check, Trip Safety Monitoring |
| Promotional offers and discounts | New riders can get discounts, with referral offers providing credit for the first few rides. Gett occasionally provides voucher codes and runs sales and brand events. | Frequently offers deals, discounts, and promotions |
| Cancellation policy | You can cancel your booking free of charge within 2 minutes of a driver being assigned. After that, a cancellation fee applies. For pre-booked rides, a cancellation fee applies if you cancel less than 10 minutes before the scheduled pickup. | Cancellation fee may apply depending on timing and location; Generally no charge if canceled within 2 minutes or if the driver doesn't arrive promptly |
| Environmental initiatives (e.g., electric vehicle options) | Offsets all CO2 emissions from rides in the UK. They donate to Trees for Cities for every ride booked through the app in the UK. Gett also offers an E-Black cab option. | Committed to becoming a carbon net-zero company by 2040; Offers electric vehicle options (EVs), co-finances EVs in European cities, and partners with charging infrastructure developers |