Gett Premium is a strong choice for users who value professional drivers, premium vehicles, and a wider geographic coverage. Cruise Autonomous Ride is suitable for users interested in experiencing autonomous driving, particularly in its limited operational areas, and who appreciate the explicit accessibility options and ride customization features. However, potential users should be aware of Cruise's past safety concerns and limited availability during peak hours.
| Attribute | Gett Premium | Cruise Autonomous Ride |
|---|---|---|
| Name | Gett Premium | Cruise Autonomous Ride |
| Average wait time | Under 4 minutes in Central London | Most riders can get a ride within 10 minutes in San Francisco. |
| Pricing structure (base fare, surge pricing) | Distance, time of day, and vehicle type are considered. Fixed pricing for corporate clients. High Demand Fee may apply during busy periods. | Base Fare: $5.00, Per Mile: $0.90, Per Minute: $0.40, City Tax: 1.5%. The per-minute fee is based on the optimal route, with no extra costs for delays. |
| Vehicle type options (sedan, SUV, etc.) | Standard, premium, or luxury rides. Sedans, SUVs, luxury cars, and limousines. In London, primarily black cabs. Executive cars and private hire vehicles also available. | Cruise AV (Chevy Bolt-based autonomous vehicle), Cruise Origin (purpose-built driverless vehicle, all-electric, designed for 1,000,000 miles), Wheelchair-accessible vehicle (WAV) under development. |
| Driver professionalism and vetting process | Professional drivers emphasized. London black cab drivers undergo "The Knowledge". Licensed drivers with stringent vetting processes. | Cruise vehicles are driverless. |
| Geographic coverage area | UK (London, Manchester, Birmingham, Glasgow), New York, Russia, and Israel. Global transportation grid with over 1,700 fleet partners. | San Francisco, Phoenix, Austin, expanding to Los Angeles. |
| App features and user interface | Ride booking, fare estimation, real-time tracking. Real-time tracking of driver location and ETA. Vehicle options and location/destination input. Integrates with Google Maps. Sleek, intuitive interface. | Similar to Lyft or Uber, detects location, allows destination entry, access car, change destination, end ride early, contact control center, modify pick-up/drop-off, share trip. |
| Safety measures and insurance coverage | Passenger safety is a priority. Licensed vehicles and drivers. Driver details confirmed before arrival. Driver ratings and ride location sharing. 24/7 support and trackable rides. Employee travel policy controls. | Comprehensive Passenger Safety Plan, 40+ sensors for 360-degree view, Lidar, radar, camera sensors, Emergency Scene Recognition System, recognition of emergency vehicle sirens and lights. |
| Accessibility options (wheelchair accessibility) | Wheelchair-accessible black cabs available in London and major UK cities. | Deaf/hard-of-hearing support via real-time texting, blindness/low vision support via screen reader, service animals permitted, wheelchair-accessible self-driving car (Wav) unveiled. |
| Customer support availability and responsiveness | 24/7 via live chat in the app. | Accessible before, during, and after the ride via the Cruise App; trained staff for account set-up, ride assistance, feedback collection, and emergency response. |
| Ride customization options (temperature, music) | Not explicitly mentioned, but premium services may offer in-ride amenities. | Adjust cabin temperature and change the radio station. |
| Availability during peak hours | Aims to provide reliable service even during peak hours. May use a High Demand Fee to ensure availability. | Authorized to offer fared passenger service in limited areas of San Francisco from 10 p.m. to 6 a.m. without a safety driver present. |
| Cancellation policy | Free cancellation within 2 minutes of assigning a driver. Cancellation fee applies after the grace period (percentage of fare estimate). No fee if driver is more than 5 minutes behind schedule. | Not available |
| Price | Not available | Not available |
| Ratings | Not available | Not available |