Resume services: NovoResume vs. TopResume

Quick Verdict

NovoResume is a good choice for users seeking an affordable, user-friendly platform with helpful tools for creating resumes and cover letters. TopResume is better suited for users who want professional assistance from expert resume writers and are willing to pay a higher price for a more comprehensive service with guarantees.

NovoResume is a more budget-friendly option with a free plan and lower-priced premium plans, suitable for users who want a DIY approach with helpful tools like an AI assistant and job tracker.
TopResume offers a range of packages with expert resume writers and guarantees, targeting users who prefer professional assistance and are willing to invest more for potentially better results.
Both platforms offer ATS-optimized templates and cover letter builders, but TopResume provides more comprehensive services like LinkedIn profile makeovers and resume distribution.

Key features – Side-by-Side

Attribute	NovoResume	TopResume
Name	NovoResume	TopResume
Pricing	Premium Plan: Annual Plan $99.99, Quarterly Plan $39.99, Monthly Plan $19.99	$149 - $699
Free Plan	Offers a free plan with basic features	Not available
Resume Templates	16 templates (8 free, 8 premium)	Up to 27 templates
ATS Compatibility	Templates are designed to be ATS-friendly	Resumes are optimized for ATS
Expert Resume Writers	Does not offer expert resume writing services	Matches users with industry-specific writers; Elite Executive Priority Package guarantees a top 1% writer
Turnaround Time	Not available	1 week, with 48-hour option for extra cost or included in the most expensive package
Customer Support	Customer service is commended for its responsiveness and helpfulness	Phone and email support available; no live chat
Guarantees	14-day money-back guarantee for the first upgrade to a Premium account	60-day interview guarantee for some packages; free rewrite if twice as many interviews are not secured
Additional Services	Cover letter builder, AI assistant, job tracker	Cover letter writing, LinkedIn profile makeovers, interview coaching, thank you letter templates, resume distribution
User Ratings	Generally positive user reviews, praising the user interface, ease of use, and helpful features	Sitejabber: 4.5 stars, Trustpilot: 3.9 stars
User Interface	User-friendly interface	Website is fairly easy to use
Money-back guarantee	Offers a 14-day money-back guarantee for the first upgrade to a Premium account	Offers a money-back guarantee if you don't get a job interview within 60 days (Career Evolution and Career Confidence packages).

Overall Comparison

NovoResume: Starting from $19.99/month, 16 templates. TopResume: Starting from $149, up to 27 templates, Sitejabber: 4.5 stars.

Pros and Cons

NovoResume

Pros:

Offers a free plan with basic features
Provides a variety of resume templates (16 templates, with 8 free and 8 premium options)
Templates are designed to be ATS-friendly
User-friendly interface
Offers a cover letter builder
Includes an AI assistant for resume creation
Provides a job tracker to help users organize their job search
Customer service is commended for its responsiveness and helpfulness
Offers a 14-day money-back guarantee for the first upgrade to a Premium account
Offers templates for various industries and career levels
Provides resume examples for different industries and professions

Cons:

Some users find the distinction between free and premium features unclear
Some users report issues with re-downloading resumes after making minor changes
Does not offer expert resume writing services

TopResume

Pros:

Offers a variety of packages to suit different needs and budgets
Provides ATS-optimized resumes
Matches users with industry-specific writers
Offers a 60-day interview guarantee for some packages
Provides multiple resume formats
Offers additional services like cover letter writing and LinkedIn profile makeovers
Provides resume examples for various career fields

Cons:

Some reviews note a lack of information on writers' backgrounds
Some customer reviews indicate struggles with timely service
Some users have reported issues with responsiveness from writers and difficulties getting assistance
Some reviews state that all sales are final and no refunds are provided
Some users have expressed dissatisfaction due to ignored feedback and inadequate revisions

User Experiences and Feedback

NovoResume

What Users Love

Praised for user interface
Praised for ease of use
Praised for helpful features

Common Complaints

Some users find the distinction between free and premium features unclear
Some users report issues with re-downloading resumes after making minor changes

Value Perception

No value feedback reported.

TopResume

What Users Love

General customer satisfaction indicated by high ratings on Sitejabber and Trustpilot
Some customers were happy with the speed and quality of their resume

Common Complaints

Some users have expressed dissatisfaction due to ignored feedback
Lack of response from writers
Inadequate revisions
Some reviewers felt their own resume was better than the one provided
Customer satisfaction can vary widely

Value Perception

No value feedback reported.