Both Randstad and Manpower are established players in the recruitment industry, each with distinct strengths. Randstad stands out for its detailed metrics on client satisfaction and candidate feedback, making it a strong choice for organizations that prioritize these aspects. Manpower, with its extensive industry specialization and global reach, is well-suited for companies with diverse hiring needs across multiple locations. The choice between the two depends on the specific priorities and requirements of the client.
| Attribute | Randstad | Manpower |
|---|---|---|
| Industry Specialization | Operational services include logistics, industrial and skilled trades, call and contact centers, hospitality and events, and retail services. Professional services include office and administrative support, finance, accounting, HR, legal, sales, marketing, healthcare, and engineering. | Healthcare, IT, manufacturing, automotive, telecommunications, energy, logistics, finance, government, petrochemical, refinery, power production, pipeline, construction, mining, agriculture, industry, technics, office people, supply chain & logistics, retail, HR, horeca & events. |
| Placement Success Rate | Randstad India has a 75% placement rate. | Places about 4 million workers annually. |
| Candidate Screening Process | Every candidate is pre-screened by a sector-specialist consultant. A Randstad CPE formatted CV is written for each candidate, and references are provided by previous line managers. Depending on the position, a background check may be required. | Assessments, interviews, background checks (criminal records, employment history, eligibility verification), skills assessments, evaluation of profiles, certifications, experience, and technical competencies. |
| Client Company Size Served | Serves clients through an extensive global network, ensuring local and global delivery of its services. | Small, medium-sized enterprises, and multinational corporations; 400,000 clients per year. |
| Geographic Reach | Operates in 39 countries across North and South America, the Middle East, Asia, and Australasia, with offices in over 40 countries around the world. | Worldwide network of 4,400 offices in 72 countries; operates in over 75 countries and territories; strong presence in Eastern Europe, the Middle East, Central America, South America, France, the United States, Italy, and the United Kingdom; recruits from India, Nepal, Sri Lanka, and Bangladesh for deployment to Saudi Arabia. |
| Contract vs. Permanent Placement Ratio | In 2023, Randstad placed 283,200 permanent workers, and had over 600,000 temporary workers working daily. | Offers temporary, temp-to-hire, and direct-hire placements. |
| Time-to-Fill Average | Varies across clients, program configurations, skill sets/job requirements, and markets. | 2-4 weeks for entry-level, 6-12 weeks for senior-level, 2-3 months or more for highly specialized roles; national average is 44 days. |
| Fee Structure Transparency | Generally applies a 50% markup on pay rates to determine bill rates. For "Pay Rolling" services, they offer a slightly lower 40% markup. For executive search, they charge 33% of the candidate's first-year total cash compensation. | Candidate-paid fees, employer-paid fees, and cost-sharing models; markup between 20% and 75% for temporary workers; 15-25% of first-year salary for permanent employees; fees charged once placements take place. |
| Post-Placement Support | Randstad Enterprise offers digital career coaching experiences and outplacement support. | Guidance on workplace adaptation, career growth, relocation assistance, and ongoing support. |
| Use of Technology & AI | Leverages technology and AI to improve the recruitment process. They use AI-driven tools like chatbots and automation to improve candidate interactions and streamline recruitment workflows. They also use AI for resume screening, which streamlines hiring processes, and to refine interviewing techniques. | AI for talent matching, automating recruitment processes, enhancing candidate experience, data analytics for pattern identification and improved decision-making. |
| Client Satisfaction Rating | Average customer satisfaction rating of 4.6 out of 5. Randstad Sourceright was ranked No. 1 in Quality of Service in HRO Today's 2020 RPO Baker | Experis - Manpower Group Customer Satisfaction score: 34. |