Both Manpower and Kelly Services are established staffing agencies with distinct strengths. Manpower offers a broader global presence, while Kelly Services is known for its specialization in key industries and detailed pricing structure. However, Manpower's low client satisfaction rating is a significant concern. Kelly Services appears to have a stronger reputation for client relationships, but their pricing can be high.
| Attribute | Manpower | Kelly Services |
|---|---|---|
| Industry Specialization | IT, banking and financial services, engineering, hospitality, and manufacturing | Information technology, engineering, clinical and scientific, finance and accounting, and education |
| Placement Speed | Positions filled faster than traditional hiring; speed depends on position and candidate availability | Vacancies filled quickly with well-selected workers in specialized industries |
| Candidate Quality | Thorough screening processes including verifying qualifications, experience, and references | Meticulous screening and hiring process to ensure top-tier talent |
| Contract Staffing Options | Temporary or contract workers for odd jobs, seasonal work, and more | Temporary staffing services, offering workers on short notice and also allowing clients to book staff in advance through contracts |
| Permanent Placement Services | Connects qualified candidates with permanent roles, matching candidates to business needs and culture | Works with clients to find skilled talent for direct, permanent employment |
| Recruiting Technology Used | Applicant tracking systems (ATS), AI-powered tools, virtual interviewing platforms | Kelly Now app and Helix platform |
| Client Support and Communication | Maintains relationships with placed candidates and hiring companies, ongoing support services including career development advice | Contact forms, phone, email, and live chat with a senior-level talent acquisition manager |
| Geographic Reach | Offices in over 75 countries and territories | Offices in 22 countries across North and South America, Europe, Asia, and Australasia |
| Pricing Structure | Contingency recruitment, exclusivity arrangements, and volume contracts | Placement fees or markup models, ranging from 15–25% of a candidate's annual salary (30-35% for executive searches). Temporary staffing markup ranges between 35% to 45% over the worker's base wage. |
| Background Check and Screening Processes | In-depth interviews, skills assessments, reference checks, blockchain for credential verification | Assesses skills, work history, and integrity. Performs background and drug screenings where applicable. |
| Employee Benefits Administration | Assists employers in creating competitive benefits packages, handles payroll management and employee benefits and compensation | Benefits administration and technology, broker and consulting services, payroll solutions and other tools and strategies. Manages payroll processing and benefits administration for employees at schools and higher education institutions. |
| Client Satisfaction Rate | 1.9 stars based on 32 reviews (Speed Manpower in Thane West, Thane) | Deep, trusted, and long-standing relationships with clients and a reputation for rapid, personalized placement solutions. |