Opendoor is best for sellers who prioritize speed and convenience and are willing to accept a potentially lower offer. Realtor.com is a better option for buyers and sellers who want a comprehensive selection of properties and resources and are willing to work with a real estate agent.
| Attribute | Opendoor | Realtor.com |
|---|---|---|
| Property valuation accuracy | Uses automated valuation models and data analytics; preliminary offer may differ significantly from the final offer (sometimes by 23% to 30%) due to deductions for repair costs, service fees, and closing costs; offers are often below market value to ensure profitability. | Estimates generated using a proprietary valuation model considering location, historical sales data, and current market trends. Accuracy varies; higher in active markets (exceeding 95% in some areas). Data sources include Collateral Analytics, Quantarium, and CoreLogic. |
| Offer competitiveness compared to market value | Typically purchases homes at a discounted rate; sellers may receive 70% to 80% of their home's fair market value; buys homes for an average of 6% less than it resells them. | A real estate professional can provide a comparative market analysis to assess a home's value, or you can check local listings on Realtor.com to see what similar properties sold for. |
| Speed of the selling process | Offers quick offers and fast closings; sellers can receive an offer within 24 hours; closing can occur in as little as 14-15 days. | Not available |
| Fees and commission structure | Charges a service fee, typically 5% of the sale price (can range from 6% to 14%); deducts repair costs from the sale price; closing costs are approximately 1% of the sale price; late checkout fee may apply ($100 400 per day, plus a $2,000 security deposit). | Free for buyers and sellers to browse. Real estate commissions are typically 5-6% of the sales price, negotiable and split between agents. |
| Customer service responsiveness and helpfulness | Customers appreciate the support and communication; some describe interactions as a 'world class experience'; some negative reviews mention occasional lapses in customer service, such as canceled contracts or unresponsive representatives. | Customer Service can be contacted at (800) 878-4166 or customercare@realtor.com. |
| Transparency of the selling/buying process | Prides itself on transparent pricing; process described as easy and very transparent by some; transparent about higher fees for homes with a thinner market of potential buyers; some reviewers criticized a lack of transparency. | Partnering with RateMyAgent to increase transparency and build consumer trust through reviews. |
| Geographic coverage and market availability | Operates in over 50 major markets in the U.S.; services are not available in all areas; primarily concentrates on large metropolitan areas. | Offers a comprehensive selection of properties. |
| Variety of property types offered | Mainly buys single-family homes and townhomes; also purchases duplexes and condos in certain locations; typically focuses on homes built after 1960; doesn buy prefabricated or mobile homes. | Integrates active listings, new construction, rentals, and off-market (recently sold) properties. |
| Ease of use of the platform (website/app) | Has a user-friendly website; the process is streamlined and easy; most of the process can be done online or remotely. | App is free and easy to use. The website has a user-friendly interface. Some users have experienced site crashes and bugs. |
| Financing options and mortgage services | Launched mortgage services through Opendoor Home Loans in 2019; provides mobile application-based home buying services along with financing. | Not available |
| Additional services (e.g., home repairs, closing assistance) | Offers to handle minor repairs; acquired OS National, integrating title, escrow, and closing services. | Offers resources such as agent leads, video tours, real estate news, and property information by ZIP code. |
| Reputation and customer reviews | Average rating of 4.2 out of 5 across various platforms; reviews are mixed, with many appreciating the speed and ease; some customers report receiving lowball offers and unexpected deductions; negative reviews have increased in recent years. | Mixed reviews. Some customers are generally dissatisfied. Some agents find it valuable for lead generation, but some users report poor lead quality and shared leads. |