Both RealPage (OneSite) and Buildium are robust property management solutions. RealPage (OneSite) stands out with its AI-powered fraud detection and voice recognition features, while Buildium offers transparent tiered pricing and an open API for extensive customization. The choice depends on specific needs, with RealPage being suitable for those prioritizing advanced features and Buildium for those seeking transparent pricing and broader integration capabilities.
| Attribute | RealPage (OneSite) | Buildium |
|---|---|---|
| Pricing Structure | Requires a consultation call to get pricing. | Tiered pricing plans: Essential (starting at $58/month, estimated $174/month at 100 units), Growth (starting at $183/month), Premium (starting at $375/month, requires annual payment). |
| Ease of Use | Offers an intuitive, mobile-friendly interface for quick adoption with minimal training. Designed for effortless navigation and rapid onboarding. Considered easy to navigate. Some users may find the initial setup and learning process time-consuming. | Generally user-friendly with a well-regarded UI and navigation. Some users find certain tasks, like onboarding tenants, unnecessarily complex. |
| Tenant Screening Capabilities | Offers tenant screening, including credit, criminal, and eviction data. Allows setting acceptance/rejection criteria based on scores. Integrates with Plaid to detect fraud using AI and machine learning, employing multifaceted verification across data, device, document, and biometrics. | Offers tenant screening through TransUnion, including credit checks, criminal background checks, and eviction history reports. Automates the screening process and helps verify applicant information. |
| Online Rent Payment Processing | Accepts rent and application fees online via credit card or check. Provides residents options to pay online or via smartphone using ACH or credit/debit cards. Integrates with RealPage Payments to automatically post payments, late fees, and NSF fees to the resident ledger in real-time. | Enables online rent payments through a resident portal. Tenants can set up recurring payments via bank account (ACH), credit card, debit card, or cash through PayNearMe. ACH transfers may have minimal or no fees, while credit card payments typically incur processing fees (around 2.95%). Incoming EFT transactions may have fees. |
| Maintenance Request Management | Streamlines maintenance tasks with a mobile-friendly platform. Offers automated work orders and real-time inventory insights. Residents can submit and track requests 24/7 through an online portal. Technicians can add comments via voice recognition in the mobile app. | Provides a centralized platform for managing maintenance requests. Tenants can submit requests with photos and descriptions. Property managers can assign work orders to vendors and track progress. |
| Accounting and Reporting Features | Tracks tenant payment histories and manages accounts payable/receivable. Offers built-in accounting features and automatic bank reconciliation. Provides customizable reports and dashboards for insights and data-driven decisions. Offers tools for budgeting, forecasting, and investment management. | Robust accounting features tailored for property management. Automates bookkeeping and collections. Generates financial reports like balance sheets, income statements, and cash flow statements. Offers tools for managing vendor payments and bank reconciliations. Can generate customized reports. |
| Lease Management Tools | Offers lease templates and document management. Automated tracking helps manage expiring leases. Manages prospects, pricing, leases, and financials. | Offers tools for managing leases, including online leasing and e-signatures. Users can create lease templates and collect digital signatures. The system helps track lease progress. Allows users to create multiple lease packet templates for different scenarios. |
| Communication Features | Offers a resident portal with automated notifications, lease renewals, and maintenance tickets. Can send proactive reminders using AI. | Provides communication channels for tenant interaction, including a tenant portal for announcements and communication, email, and SMS communication. |
| Mobile App Availability and Functionality | Offers a mobile-friendly interface. Technicians can add comments to work orders via voice recognition. The mobile app allows real-time maintenance requests and facilitates ordering through vendor partners. | Has a mobile app for both iOS and Android devices. Allows property managers and owners to manage tasks, view information, and communicate on the go. The mobile app is designed to be user-friendly for property managers. Tenants also have access to a mobile-responsive resident site. |
| Customer Support | Provides help from in-house industry specialists. Offers training, support tickets, and live chat. | Offers customer support through a help center with articles and tutorials, phone support (for Growth and Premium plan users), and ticket-based email support available 24/7. Response times can vary. |
| Integration with Third-Party Services | Integrates with property listing platforms and accounting software. Can integrate with QuickBooks. Integrates with DocuSign for streamlined document handling with electronic signatures. | Integrates with various third-party services, including QuickBooks for accounting and platforms like Zillow, Zumper, and Apartments.com for listing syndication. Has an open API for integration with other applications. |
| Customization Options | Offers hundreds of customizable features, reminders, functions, forms, and basic reports. Allows customization of user roles and transaction codes. Simplifies the eviction process by customizing settings based on state laws and company policies. | Allows some customization. Users can create custom fields and reports. The system has an open API for further customization and integration. |