Property management companies: DoorLoop vs. RealPage (OneSite)
Quick Verdict
Both DoorLoop and RealPage (OneSite) are robust property management solutions. DoorLoop is more transparent with its pricing and offers extensive onboarding, while RealPage leverages AI for advanced features and offers greater customization.
- DoorLoop offers transparent, tiered pricing, while RealPage offers custom pricing.
- RealPage leverages AI for tenant screening and maintenance dispatching.
- Both platforms offer comprehensive features for property management, including online rent collection, maintenance request management, and accounting.
Key features – Side-by-Side
| Attribute | DoorLoop | RealPage (OneSite) |
|---|---|---|
| Pricing Structure | Tiered pricing based on the number of units managed. Starter Plan: Starting at $69/month (billed annually) or $79/month (monthly billing). Pro Plan: $119/month. Premium Plan: $169/month. | Custom pricing plans |
| Tenant Screening Capabilities | Enables tenant screening, including background checks, eviction reports, and credit checks. Uses TransUnion. Offers criminal history reports in many states. | Tenant screening with credit, criminal, and eviction data, enhanced by AI and machine learning for fraud detection. |
| Online Rent Collection Features | Allows tenants to pay rent online through ACH, credit, or debit card. Automates rent collection, sends reminders, and charges late fees automatically. | Facilitated through ACH and credit/debit cards, integrated with RealPage Payments. |
| Maintenance Request Management | Tenants can submit maintenance requests through an online portal or mobile app. Property managers can track requests, assign them to vendors, and monitor progress. | Includes automated work orders, real-time inventory insights, and vendor coordination, with an AI-powered dispatching system. |
| Accounting and Reporting Features | Offers a financial management module for tracking real estate accounting needs. Provides tools for tracking rent payments, generating financial reports, and integrating with accounting software. Offers over 60 customizable reports. | Tracks tenant payment histories, manages accounts payable/receivable, and automates bank reconciliations, with customizable reports and dashboards. |
| Lease Management Tools | Helps manage the entire leasing process, from creation to close. Allows uploading lease agreements, saving them as reusable templates, sending them to tenants, and getting them e-signed. | Covers lease creation, tracking, and renewals, with customizable templates. |
| Communication Features | Offers a communication suite for messaging tenants, owners, and vendors. Features include two-way SMS communication, searchable chats, bulk messaging, and task creation from conversations. | Enhanced through a tenant portal with automated notifications and messaging. |
| Property Marketing and Vacancy Filling Support | Helps speed up leasing from listing to move-in. Allows posting vacancies to rental sites and collecting applications online. | Supports property marketing and vacancy filling with advertising and rental applications features. |
| Mobile App Availability and Functionality | Offers mobile apps for iOS and Android. The app allows handling essential tasks on the go. | Mobile apps are available for Android and iOS, enabling technicians to add comments via voice recognition and call residents. |
| Customer Support and Training Resources | All plans include training, support, and migration assistance. They also offer unlimited onboarding and training. | Includes training, tickets, and live chat, with a Learning Management System (LMS) for staff training. |
| Integration with Other Software | Integrates with QuickBooks Online. Also integrates with various other apps through Zapier, including Gmail, Google Calendar, and Slack. | Integrates with property listing platforms and accounting software like QuickBooks, as well as other RealPage products. |
| Customization Options and Scalability | Offers customizable dashboards and scalable pricing plans. The software can be tailored to specific needs with user-friendly interfaces. | Fully integrated and customizable for various property types, offering hundreds of customizable features, reminders, functions, forms, and basic reports. |
Overall Comparison
Pricing: DoorLoop tiered, RealPage custom; Tenant Screening: RealPage AI-powered; Customization: RealPage more extensive
Pros and Cons
DoorLoop
Pros:
- Easy to use with a simple interface
- Robust onboarding assistance and training sessions
- Tenant screening powered by TransUnion
- Simple and intuitive tenant portal
- Enables tracking of maintenance requests, assigning tasks to vendors, and monitoring progress in real-time
- Offers customizable lease agreement templates
- Provides real support and responds quickly
- Mobile app lets you handle most essential tasks on the go
Cons:
- Some users find the unlocking of functions frustrating
- Additional costs may include tenant screening fees ($25-$45), payment processing fees (3.25% for credit cards), $1 per eSignature document, and $1 for outgoing EFT payments on Pro and Premium plans.
RealPage (OneSite)
Pros:
- Intuitive, AI-powered experience simplifies workflows and accelerates training and onboarding
- Customizable and fully integrated platform suitable for various property management use cases
- AI-driven workflows handle maintenance requests and vendor communications
- Mobile-friendly interface works wherever you do
- Customizable reports and dashboards for data-driven decision-making
- Customizable lease templates
- Tenant screening process allows for more approvals without additional risk
Cons:
- No major disadvantages reported.
User Experiences and Feedback
DoorLoop
What Users Love
- Considered easy to use with a simple interface.
- Tenant portal is designed to be simple and intuitive.
- Provides real support and responds quickly.
Common Complaints
- Some users find the unlocking of functions frustrating.
- Additional costs may include tenant screening fees, payment processing fees, eSignature document fees, and EFT payment fees.
Value Perception
- No value feedback reported.
RealPage (OneSite)
What Users Love
- Simplifies workflows
- Accelerates training and onboarding
- Customizable reports
- Mobile friendly interface
Common Complaints
- No major complaints reported.
Value Perception
- No value feedback reported.
User Recommendations
- RealPage Screening gives you the ability to say YES to an applicant, when other tenant screening systems might say no—without taking on additional risk.
- New OneSite offers an intuitive, mobile friendly interface that works wherever you do.
- RealPage offers built-in consultation to assist companies in customizing the platform, ensuring that the actual cost is the actual cost.