Both AppFolio Property Manager and DoorLoop offer robust features for property management, but they cater to different needs and preferences. AppFolio is well-suited for larger portfolios due to its minimum monthly spend, while DoorLoop offers more flexible pricing. DoorLoop's integration capabilities and 24/7 customer support are strong advantages, but potential users should be aware of reported issues with customer service and mobile app reliability. AppFolio's AI-powered maintenance and compliance features are notable strengths. The choice depends on specific portfolio size, budget, and desired features.
| Attribute | AppFolio Property Manager | DoorLoop |
|---|---|---|
| Name | AppFolio Property Manager | DoorLoop |
| Description | Cloud-based software for managing residential, commercial, and community association properties. Key features include accounting, tenant screening, online rent collection, maintenance request management, lease tracking, communication tools, property marketing, and compliance features. Offers a mobile app. | All-in-one platform with features for accounting, rent collection, tenant screening, maintenance request management, lease tracking, communication tools, property marketing, and compliance features. Offers a mobile app and integrates with third-party services. |
| Pricing | Subscription-Based: Core Plan starts at $1.49 per unit per month, Plus Plan costs $3.20 per unit per month, Max Plan priced at $5 per unit per month, with a minimum monthly fee. A one-time setup fee is required for all new accounts. | Tiered pricing based on units managed. Additional costs for tenant screening and website customization. Annual payment options offer discounts. |
| Tenant Screening | Offers comprehensive tenant screening to mitigate risks. | Powered by TransUnion, offers background checks, credit reports, and eviction history checks. |
| Online Rent Collection | Tenants can pay rent online through a resident portal. | Tenants can pay rent online anytime with automated rent reminders and late fee charges. Supports credit card and ACH transfers. Tenants can access payment history and balances through a portal. |
| Maintenance Request Management | Offers AI-powered smart maintenance to automate responses and dispatch work orders. | Tenants can submit maintenance requests through an online portal or mobile app. Tracks requests and assigns tasks to vendors with automated workflows. |
| Accounting and Reporting | Accounting and reporting features included. | Tracks income and expenses at property and portfolio levels. Syncs with bank accounts, generates financial reports, and integrates with QuickBooks Online. |
| Lease Tracking and Management | Lease tracking and management features included. | Uploads, stores, and manages leases online with customizable, state-specific templates. Supports e-signatures and sends automated lease expiration notifications. |
| Communication Tools | Communication tools included. | Tenant portal for communication and service ticket submission. Mass announcements via email, SMS, phone, or tenant portal. Dedicated phone number for texting tenants. |
| Mobile App | Mobile app available for property managers and tenants. | Full functionality on mobile devices, including tenant and vendor management, rent payment tracking, and report generation. Tenants can submit maintenance requests. |
| Integrations | Provides a Database API to enable seamless exchange of data between the software and other platforms like QuickBooks | Integrates with QuickBooks Online, Stripe, and other services. Connects with thousands of apps through Zapier. Offers an open API. |
| Customer Support | Multi-channel support, including email, phone, and live chat | Customer support via email, chat, phone, and video calls, available 24/7. Provides virtual training, video tutorials, and a help center. Onboarding manager assigned. |
| Compliance Features | Helps ensure compliance with local and federal regulations | Helps ensure compliance with local and federal regulations. Tracks application decisions to maintain compliance. |
| Property Marketing | Property marketing and vacancy filling features included. | Tools to create custom websites for advertising properties. Syndicates listings to rental sites. Offers online applications with customizable fields. |
| User Feedback - Positive | Online portal is convenient for tenants; efficient maintenance request tracking; customizable financial reports; helps ensure compliance; mobile app optimized; support during onboarding. | Fast setup and smooth migration; user-friendly online rent collection; efficient maintenance request handling. |
| User Feedback - Negative | None listed. | Issues with customer service response times; mobile app reliability issues; learning curve. |
| Ratings | Not available | Not available |