Both Smartsheet and Monday.com are strong contenders in the project management software space. Smartsheet's familiar spreadsheet interface may appeal to users comfortable with that format, while Monday.com's visually-oriented approach and strong customer support could be more attractive to other users. The choice depends on specific user preferences and organizational needs.
| Attribute | Smartsheet | Monday.com |
|---|---|---|
| Task Management Features | Centralizes task management, enabling teams to prioritize, assign, and track work in one location. Offers multiple views, task dependencies, reminders, notifications, conversations, dashboards, and forms for task intake. Includes built-in visual tools such as Gantt charts, calendars, dashboards, and Kanban-style views. | Offers visual boards, task assignments, deadline setting, and customizable templates. Provides multiple project views including Kanban, Gantt chart, calendar, and timeline views. |
| Collaboration Capabilities | Provides real-time document sharing, allowing users to communicate and coordinate with team members. Features include comments, notifications, and automated alerts to keep team members informed. Acts as a centralized hub where team members can collaborate on projects and tasks. | Centralizes collaboration, integrates with file-sharing services, and facilitates real-time communication. |
| Reporting and Analytics | Provides customizable reports that offer insights into project status, resource allocation, and financial metrics. Has real-time dashboards and reports for monitoring project milestones and identifying potential bottlenecks. Advanced reporting and data analysis capabilities include pivot tables, charts, and automated reports. | Provides tools for generating reports, customizable dashboards, and widgets for data visualization. |
| Integration with Other Tools | Integrates with over 100 tools, including Jira, Slack, Power BI, HubSpot, and Microsoft Excel. Also integrates with Microsoft and Google suites, such as Microsoft Teams, Power BI, Outlook, OneDrive, Google Drive, Google Calendar, and Gmail. Integrations are available through Data Shuttle integrations and Connectors. | Integrates with tools like Slack, Dropbox, Adobe Creative Cloud, Microsoft Teams, Outlook, Google Calendar, Zendesk, Zoom, Gmail, GitHub, MailChimp, and Facebook Ads. |
| Automation Capabilities | Allows users to automate repetitive tasks with flexible, automated workflows. Automations can be triggered by changes in a sheet or based on a date. Users can automate alerts, updates, approvals, and actions on rows. | Automation capabilities include task assignments, reminders, and customizable automation recipes. Allows users to automate repetitive tasks. |
| Customization Options | Can be customized to fit specific project management needs and workflows. Offers customizable columns, content sections, and methods for organizing information. Global account configuration enables users to customize the aesthetics of their Smartsheet environment. | Highly customizable with editable columns, custom apps, and dashboards. Can fit various use cases. |
| Pricing and Subscription Plans | Offers several pricing tiers: Pro, Business, and Enterprise. The Pro plan starts at $9 per user per month (billed annually), while the Business plan is $19 per user per month (billed annually). The Enterprise plan has custom pricing. A free version with limited features is also available. | Plans range from a free tier to Enterprise, with prices varying from $9 to $19+ per seat/month. The Basic plan starts at $9/seat/month, the Standard plan at $12/seat/month, and the Pro plan at $19/seat/month. The Enterprise plan offers custom pricing. |
| User Interface and Experience | Offers a user-friendly interface. Has a spreadsheet-like interface that is easy to navigate. | Intuitive and visually appealing interface. |
| Mobile Accessibility | Offers mobile apps for both Android and iOS devices. | Offers accessibility across devices, including desktop, mobile, and tablet. Mobile app has been reported to suffer from issues such as crashes, slow performance, and missing features |
| Security Features | Employs industry-standard encryption mechanisms, including SSL/TLS technology. Uses robust encryption techniques to protect data in transit and at rest, including AES-256 encryption. Also implements stringent access restrictions, multi-factor authentication, and regular audits. | Data is encrypted, and the platform complies with GDPR and CCPA. Robust security measures, including data encryption, secure data storage, access controls, and compliance with GDPR and CCPA |
| Customer Support | Support includes online web support, the Smartsheet community, and a self-service learning center. Premium support is also available. | Offers prioritized customer support and has improved its customer support with 24/7 live support. |
| Scalability | Designed to scale with teams of all sizes. The Pro plan is suitable for small teams (1-10 members), the Business plan for medium-sized teams (3+ members), and the Enterprise plan for large enterprises. | Not available |