Both Jira and Smartsheet offer robust task management and collaboration features, but they cater to different user preferences. Jira is ideal for teams that require high customization and support for Agile methodologies, while Smartsheet is better suited for users who prefer a spreadsheet-like interface and need versatile project views. The choice depends on the specific needs and familiarity of the users with different interfaces.
| Attribute | Jira | Smartsheet |
|---|---|---|
| Task Management Features | Project governing, issue tracking, bug reporting; task creation, organization, assignment with due dates and priorities; real-time progress tracking; customizable workflows; Agile, Scrum, and Kanban support; filtering options. | Centralizes task management, allowing teams to prioritize, assign, and track work. Offers multiple views (Gantt, grid, calendar, Kanban). Includes task dependencies, reminders, notifications, conversations, dashboards, and forms. Supports project timelines, progress tracking, task assignment, deadlines, and Gantt charts. |
| Collaboration Capabilities | Issue tracking, Agile boards, collaboration spaces; communication, file sharing; real-time collaboration features; integrations with Slack, Confluence, and Trello; project documentation linking. | Enhances team collaboration through real-time updates, comments, notifications, and activity logs. Provides shared workspaces for documents, discussions, and updates. Features shared sheets, task assignments, and real-time updates. Supports internal and external collaboration. |
| Reporting and Analytics | Progress tracking, bottleneck identification, data-driven decisions; customizable dashboards and charts; time reports; integrations with Tableau, Power BI, Google Data Studio. | Offers customizable reports for project status, resource allocation, and financial metrics. Includes advanced reporting and data analysis capabilities like pivot tables, charts, and automated reports. Dashboards consolidate data, visualizing KPIs with charts, graphs, and widgets. |
| Integrations with Other Tools | Development tools (GitHub, Bitbucket, Jenkins), communication platforms (Slack, Microsoft Teams), automation systems (Zapier, IFTTT), Confluence, Bitbucket, Slack, Trello, Salesforce, Zendesk, Google Workspace. | Integrates with over 175 tools, including Slack, Jira, Salesforce, and Tableau. Integrates with Microsoft and Google suites (Teams, Power BI, Outlook, OneDrive, Google Drive, Calendar, Gmail). Connectors sync data with Jira and Salesforce. Connects with enterprise AI tools like Amazon Q, Atlassian Rovo, Glean, and Microsoft Copilot. |
| Customization Options | Configurable workflows and processes; project types with customized workflows, issue types, and issue fields; user group creation; Atlassian Marketplace add-ons; customizable layout and design. | Provides customizable templates and solutions. Users can tailor the interface with custom dashboards. Allows for custom fields within sheets. Global account configuration enables customization to match organizational brand. |
| Workflow Automation | Automated repetitive tasks; rule-based task status updates, task assignments, notifications; scheduled automation, manual triggers, incoming webhooks; cross-project automation rules. | Automates repetitive tasks with flexible, automated workflows. Automates tasks using formulas and conditional formatting. The automation engine uses custom triggers and actions. AI-powered automation predicts task delays, identifies risks, auto-assigns resources, and optimizes workflows. |
| User Interface and Experience | Straightforward and intuitive task management; visual task monitoring; real-time progress tracking; accessible to technical and non-technical users. | Spreadsheet-like interface, intuitive for those familiar with spreadsheets but potentially complicated for novice users. |
| Mobile Accessibility | Full-featured mobile apps for Android and iOS. | Enables access from any location or device, including mobile apps for iOS and Android. |
| Security Features | Encryption, access controls, GDPR and ISO 27001 compliance; AES 256-bit and TLS encryption; Single Sign-On (SSO) and Multi-Factor Authentication (MFA); customizable permissions and roles; regular network scanning and audits. | Employs encryption (AES-256 for data at rest, TLS for data in transit). Includes access controls, multi-factor authentication, and regular security audits. Complies with security standards and has secure data centers. |
| Scalability | Plans for small teams to large enterprises (up to 50,000 users); unlimited storage and automation rule runs (Premium and Enterprise); Jira Data Center for large enterprises. | Designed for enterprise-grade scalability, capable of scaling to billions of data units. Offers plans suitable for small teams to large enterprises. |
| Customer Support | Atlassian support; 9/5 regional support (Standard plan); Atlassian Community. | Offers customer support, with priority support on the Business plan. |
| Price | Jira Standard: Starts at $7 per user per month, annual subscriptions start at $700 per year for up to 10 users. Jira Premium: Starts at $14 per user per month, annual subscriptions start at $1,400 per year. Free plan available for up to 10 users. Custom pricing for Enterprise plan. | Pro plan: $9 per user per month (billed annually). Business plan: $19 per user per month (billed annually, minimum of three users). Enterprise plan: Custom pricing. |
| Ratings | Not available | Overall: Not available, Performance: Not available |