Both Capsule Pharmacy and Kroger Pharmacy offer valuable services, but they cater to different needs. Capsule Pharmacy excels in convenience and personalized care with same-day delivery and expert medication counseling. Kroger Pharmacy provides a broader range of vaccines, specialty medications, and cost-saving programs for generic drugs. The choice depends on individual priorities, such as insurance needs, medication requirements, and preferred customer service approach.
| Attribute | Capsule Pharmacy | Kroger Pharmacy |
|---|---|---|
| Prescription filling speed | Same day delivery, can be within 60 minutes in NYC or around 3 hours in other areas. | Prescriptions can often be ready within an hour or less. On busy days, filling may take 2-3 hours. |
| Availability of generic drugs | Offers WHO-GMP certified generic medicines with discounts of up to 85%. | Kroger has a $4 generic prescription drug program that includes over 300 medications. Kroger's Rx Savings Club aims to cut costs on generic medications. GoodRx and Kroger have partnered to reduce the cost of generic prescriptions. |
| Insurance acceptance | Accepts all commercial insurance plans, Managed Medicaid, and Medicare Part D. Tricare is not accepted. | Kroger Pharmacy accepts most insurance plans and prescription discount cards, including Medicare Part D and Tricare/DOD plans. |
| Vaccination services offered | Offers COVID-19, Flu, and travel vaccinations every weekday. | Kroger offers various vaccines for different age groups, including those for COVID-19, flu, hepatitis A and B, HPV, meningitis, MMR, pneumonia, shingles, Tdap, and chickenpox. Walk-ins are welcome for vaccinations. |
| Medication counseling quality | Provides private chats or texts with expert pharmacists, medication counseling, and medication synchronization. | Pharmacists can offer advice on how to overcome potential side effects and recommend alternative medications if needed. Kroger pharmacists can conduct structured medication reviews to optimize therapies. Pharmacists and Oncology Certified Nurses offer compassionate, supportive care for patients going through complex and challenging treatments for cancer. |
| Over-the-counter medication selection | Provides a variety of over-the-counter products. | Not available |
| Drive-thru pharmacy option | No drive-thru option. | Not available |
| 24-hour availability | Hours vary by location, some locations are open until 10 PM on weekdays. | Not available |
| Online prescription refills | Streamlined processes for refills and prescription transfers, coordinates with doctors and insurance companies, sends texts to schedule deliveries. | You can refill prescriptions online, schedule delivery, or add a payment for faster in-store pickup. Online refills and auto-refill options are available. Refills require a prescription number and must be filled at the original pharmacy location. |
| Price transparency | Lets you know how much your prescription costs before you schedule your delivery. | Kroger's Rx Savings Club aims to cut costs for consumers. GoodRx and Kroger have partnered to reduce the cost of generic prescriptions. Kroger pharmacists help you find lower prices by accepting most prescription discount cards. |
| Specialty medication availability | Can deliver temperature-controlled medications and controlled substances, delivery of controlled substances requires proof of identity. | Kroger Specialty Pharmacy services patients with chronic illnesses requiring complex care, offering medications for conditions like growth hormone deficiency, hemophilia, HIV/AIDS, cancer, multiple sclerosis, and rheumatoid arthritis. Kroger Specialty Pharmacy dispenses CABENUVA for HIV-1 treatment and has access to an extensive list of Oncology medications that treat many different forms of cancer. |
| Customer service quality | Personalized and efficient services with a strong emphasis on customer care. | Kroger earned its reputation through consistent customer service and extended operating hours. Kroger's NPS score is 30, which falls slightly below the grocery industry average. Kroger provides a customer satisfaction survey. |