Capsule Pharmacy is a strong choice for users prioritizing fast, free delivery and accessible pharmacist consultations via digital channels, while CVS Pharmacy is better suited for those needing a wider range of vaccinations, over-the-counter medications, and convenient drive-thru service, but with potentially variable customer service experiences.
| Attribute | Capsule Pharmacy | CVS Pharmacy |
|---|---|---|
| Prescription Filling Speed | Aims for same-day delivery. | Filling times vary, ranging from 30 minutes to a few hours. |
| Medication Availability | Uses predictive inventory tools; may have rare medications. | It depends on the medication. It's recommended to call ahead to check if the medication is in stock. |
| Insurance Acceptance | Accepts major plans (commercial, Medicare, Medicaid), possibly not Tricare. | CVS Pharmacy accepts most prescription insurance plans, but it's best to confirm with your insurance provider. They accept Fee for Service Medicaid in all of their CVS/pharmacy retail locations. |
| Vaccination Services | Offers COVID-19, flu, and travel vaccinations. | CVS offers a wide range of vaccinations, including flu, COVID-19, RSV, shingles, hepatitis A & B, pneumonia, MMR (measles, mumps, and rubella), meningitis, Tdap (tetanus, diphtheria, and pertussis), chickenpox, polio, and more. |
| Over-the-Counter Medication Selection | Limited information available. | CVS offers a broad selection of over-the-counter medications and health products, beauty, snacks, and household must-haves. |
| Pharmacist Consultation Availability | Accessible via text, chat, or phone. | Pharmacists are generally available for consultations on medications, side effects, and other health-related concerns. |
| Drive-Thru Service | Not explicitly mentioned. | Drive-thru service adds to the convenience and ease of access. |
| Online Refills | Available through website and app. | Managing and refilling prescriptions online is generally easy through the CVS website and app. |
| Home Delivery Options | Free, same-day prescription delivery. | Yes, CVS offers home delivery with options for same-day (in as little as three hours for $9.49) and 1-2 day delivery ($5.49). ExtraCare+ members get free on-demand and 1- to 2-day delivery of eligible prescriptions. |
| Price Transparency | Emphasizes transparency. | If paying out of pocket, the pharmacist can provide pricing information. When you fill your prescriptions at CVS/pharmacy, they’ll process your prescription insurance claim for you. If you have prescription insurance, they won’t know your out-of-pocket expense until they process your claim. |
| Customer Service Quality | Generally positive, with solid response times. | Customer service experiences vary, with some customers reporting positive experiences and others reporting issues like rude staff, prescription errors, long wait times, and lack of empathy. |
| Specialty Compounding Services | Limited information available. | Not available |