Amazon Pharmacy offers a broader range of services and improved processing times with AI, making it a potentially more convenient option for most users. However, Capsule Pharmacy may be preferable for those requiring specialty medications or who value hand-delivered prescriptions and are located in a service area.
| Attribute | Capsule Pharmacy | Amazon Pharmacy |
|---|---|---|
| Prescription Filling Speed | Offers same-day prescription delivery in several cities, but some users have reported delays. | Improved by 90% using AI, with a 24-hour review period. |
| Medication Availability | Aims to solve issues like out-of-stock medications with its custom software. Some reviewers appreciate that Capsule keeps less common medications in stock. However, some customers report Capsule has stopped carrying their medications. | Carries a large range of medications for common uses, delivers to all 50 U.S. states. |
| Prescription Transfer Process | Coordinates with your old pharmacy to transfer prescriptions. You can provide Capsule with information about your medications, and they handle the rest. | Requires medication name and current pharmacy details for transfer, new prescriptions can be sent via E-scribe, fax, or phone. |
| Insurance Acceptance | Accepts all commercial insurance plans, Managed Medicaid, and Medicare Part D. They also coordinate directly with your insurance. | Accepts most insurance plans, calculates co-pays and coverage. |
| Pricing and Discounts | Free to use, and you only pay your copay. They accept major insurance plans. Capsule also works with doctors and insurance to get you the best price on your medication. Inside Rx offers coupons for Capsule Pharmacy that can save up to 80% on medications. | Offers price checking tools, Prime members save up to 80% or subscribe to RxPass for $5/month, automatic coupon savings available. |
| Delivery Options and Speed | Provides free, same-day prescription delivery. Delivery is typically hand-delivered by a Capsule employee. | Same-day in select cities, 1-4 days elsewhere, free 2-day shipping for Prime members, other options available. |
| Customer Service Quality | Offers customer service via phone, text, or email. However, some users have reported issues with customer service, including long wait times and unhelpful responses. | 24/7 access to licensed pharmacists and AI-powered chatbots. |
| Online Refill Convenience | Manages your refills by coordinating with your doctor and texting you when it's time for refills. | Automatic refills available for eligible prescriptions. |
| Mobile App Functionality | Has a mobile app for managing medications. The app allows you to schedule deliveries and provides information on co-payments and possible drug side effects. | Accessible via Amazon.com and the app for managing prescriptions. |
| Specialty Medication Handling | Stocks specialty medications for various conditions. | Does not dispense specialty medications. |
| Pharmacist Consultation Availability | Allows you to chat or text with their expert pharmacists. Patients can call, text, or chat with a pharmacist anytime. | 24/7 access to licensed pharmacists. |
| Privacy and Security Measures | An encrypted HIPAA-compliant environment. Couriers undergo background checks and HIPAA security training. Implements security measures to secure personal information. | Employs encryption, strong passwords, multi-factor authentication, and adheres to HIPAA. |