Both Capsule Pharmacy and Alto Pharmacy offer convenient services like fast prescription filling and free delivery. Capsule Pharmacy stands out for its vaccination services and consistent customer service, while Alto Pharmacy provides detailed metrics on prescription filling speed and aims for transparent pricing. Capsule does not accept Tricare insurance. The best choice depends on individual needs, such as insurance requirements and the need for vaccination services.
| Attribute | Capsule Pharmacy | Alto Pharmacy |
|---|---|---|
| Prescription Filling Speed | Fills prescriptions quickly, especially for urgent needs. | Fast, with 40% of prescriptions ready for delivery within two minutes and 75% ready within one hour. 60% ready to schedule within 10 minutes or less. |
| Medication Availability | Generally has medications in stock, including fairly rare ones. Some reviews mention medications being out of stock, leading to delivery delays. | Medication shortages can occur, impacting all pharmacies. Confirm availability before transferring prescriptions. |
| Insurance Coverage | Accepts all commercial insurance plans, Managed Medicaid, and Medicare Part D. Tricare is not accepted. Coordinates directly with insurance companies. | Accepts most major insurance plans and works to find the lowest possible price on medications. Proactively applies savings like manufacturer coupons and patient assistance programs. |
| Online Refill Options | Manages refills and allows patients to manage medications directly from their phone. Coordinates refills with doctors and insurance companies. | Digital prescription refills through its mobile app. |
| Delivery Service | Offers free, same-day prescription delivery by Capsule employees. | Offers free, same-day courier delivery and various delivery and pick-up options. |
| Customer Service Responsiveness | Attentive and helpful customer service with fast response times. Customers can contact them via text, chat, or phone. | Experiences vary, with some users reporting positive interactions, while others report long wait times and inconsistent information. |
| Price Transparency | Works with health providers to get the cheapest price and breaks it down before payment. | Aims to provide clear choices and transparency on medication pricing, showing medication prices with and without insurance. |
| Specialty Medication Handling | Delivers specialized medication. | Can fill all medications, including specialty medications. |
| Mobile App Functionality | Allows customers to manage prescriptions and schedule deliveries through their website or mobile app. | Allows users to manage and order prescriptions online, request refills, schedule deliveries, track couriers, and message pharmacists. |
| Pharmacist Consultation Availability | Expert pharmacists are available to chat or text. | Pharmacists are available via phone, text, email, and the app to answer questions. Available seven days a week, even during nights and weekends. |
| Vaccination Services | Offers vaccination services, including COVID-19, flu, and travel vaccines. | Not available |
| Medication Flavoring Options (for children) | Not available | Not available |