Walmart Pet Care is a budget-friendly option for a wide variety of pet needs, while Wild One is a premium brand focused on stylish and sustainable pet accessories. The choice depends on the customer's budget and priorities.
| Attribute | Walmart Pet Care | Wild One |
|---|---|---|
| Price Range | Pet insurance starts at around $20.16 per month for puppies. Bath and basic trim package starts at $42. Veterinary minor medical care is around $70. | Premium |
| Product Selection (Variety) | Offers a wide assortment of pet products, including food, prescriptions, and supplies for dogs, cats, fish, reptiles, birds, and small animals. | Dog walking accessories, carrier bags, organic treats, grooming and wellness products, leashes, collars, harnesses, beds, bowls, treats, grooming kits, poop bags, and toys. |
| Brand Reputation | Large retailer known for wide variety of goods and services at low prices, expanding pet care offerings. | Stylish, functional, and practical pet products. Minimalist products that are aesthetically pleasing to both pets and owners. Featured in Forbes and partnerships with major retailers. |
| Shipping Options and Costs | Home delivery of pet prescriptions. Walmart+ members get free shipping with no order minimum. | Free standard shipping on domestic orders over $100. Orders under $100, shipping costs are calculated at checkout. Ships nearly anywhere in the world, but international shipments do not qualify for free shipping, and import fees may apply. Ground shipping arrives within 5-9 business days, while expedited shipping arrives within 2-4 business days. |
| Return Policy | 90-day return policy for unopened pet food. Full refund with receipt, Walmart gift card without. Mail returns available via Walmart app. | Unused or unworn items can be returned within 30 days for a refund or exchanged within 30 days. Items discounted 40% or more are final sale. All returns and exchanges are subject to a $5 restocking fee. Personalized items are final sale and cannot be returned. |
| Customer Service Quality | Customer service for pet services via phone at 1-800-Walmart. For Pawp issues, members are directed to the Pawp Help Center. Some customer reviews of WalmartPetRx.com mention issues with customer service responsiveness and difficulty resolving issues. | Primarily available via email. Some reviews mention poor or unhelpful customer service. Contact at help@wildone.com. |
| Availability of Subscription Services | Walmart+ members get free access to Pawp, a virtual vet service. Automatic deliveries on frequently purchased pet products are available. | Subscription service for recurring purchases of pet essentials, providing automatic delivery to your door. Benefits include discounts, free shipping, and surprise gifts. |
| In-store Shopping Experience | Expanding Pet Services Centers in certain locations with separate entrances, offering routine vet care and grooming services. | Available in major retailers like Target, Nordstrom, Bloomingdale's, and Petco. |
| Website/App Usability | Convenient mail returns available through the Walmart app for online pet food orders. | Committed to making website content accessible and user-friendly. Contact accessibility@wildone.com for navigation difficulties. |
| Quality of Private Label Brands | Private label brands include Ol' Roy, Special Kitty, Pure Balance, and Pure Balance Pro+. Pure Balance is marketed as super-premium. Ol' Roy and Special Kitty are budget-friendly. | Well-designed and functional pet products. Made with high-quality materials and built to last. |
| Ethical Sourcing and Sustainability Practices | Not available | Eco-friendly and organic products. Eco-friendly treat pouch is made of recycled water bottles. |
| Specialty Pet Food Options (e.g., grain-free, raw) | Offers a variety of pet food options, including special diet options. Pure Balance Pro+ is formulated by veterinarians and contains no added corn, wheat, or soy. | Organic baked treats. |