PetSmart is better for customers seeking a full-service pet care experience with in-person services and a loyalty program. Amazon Pet Supplies is a strong choice for those prioritizing competitive pricing and a wide product selection online.
| Attribute | PetSmart | Amazon Pet Supplies |
|---|---|---|
| Name | PetSmart | Amazon Pet Supplies |
| Specs | Pet supply retailer offering a wide variety of products and services for dogs, cats, birds, fish, reptiles, and small mammals. They offer food, toys, accessories, grooming, training, and veterinary services. | Offers competitive pricing by offering various products across different price points and brands, including their own private label brands like Amazon Basics and Wag. Boasts a vast selection of pet supplies, encompassing nearly every category imaginable for a wide variety of animals. You can find a majority of the pet supply industry brands on Amazon, including popular names like Hill's Science Diet, Purina, Fancy Feast, Pedigree, and more. |
| Price | Price competitiveness: Strives to offer competitive prices, price match guarantee. Factors influencing price differences include shipping costs, product availability, brand exclusivity, and bulk purchasing options. | Competitive |
| Ratings | Grooming services are generally well-regarded, with many customers giving them four-star ratings. | Not available |
| Pros | Extensive selection of pet products for various animals, Wide variety of brands, including premium and niche options, Offers grooming salons, veterinary clinics, and adoption centers, Provides Autoship program with discounts on recurring orders, Treats Rewards loyalty program with points for every purchase, Positive in-store shopping experience with helpful staff, Offers same-day delivery through services like DoorDash, Instacart, Uber Eats, or Shipt, Offers group training classes using positive reinforcement | Competitive pricing, Vast product selection, Availability of many brands, Improved search relevance |
| Cons | Customer service responsiveness can be inconsistent, Delivery speed may be delayed for certain orders or locations, Effectiveness of training classes can vary depending on the trainer and dog's learning style, Quality of veterinary care can vary by location | No in-store shopping experience, Return Policy details not found, Customer Service Responsiveness details not found, Subscription Services details not found, Loyalty Programs and Rewards details not found, No grooming services, No pet training classes, No veterinary services |
| User Feedback - Positive | Highly rated in-store experience, Top-notch customer service, Inviting atmosphere, Cleanliness and organization, Helpful staff | Offers a wide range of pet supplies, including specialty items and specific dietary needs. |
| User Feedback - Negative | Some customers have reported issues with customer service responsiveness and knowledge | Not available |
| User Feedback - Value | Not available | Amazon is often the lowest-priced online retailer. |
| User Feedback - Quotes | Not available | Not available |
| In-store Shopping Experience | Positive in-store shopping experience with helpful staff | No in-store shopping experience |
| Grooming Services | Offers grooming salons | No grooming services |
| Pet Training Classes | Offers group training classes using positive reinforcement | No pet training classes |
| Veterinary Services | Offers veterinary clinics | No veterinary services |
| Loyalty Programs | Treats Rewards loyalty program | Not available |
| Subscription Services | Autoship program with discounts | Not available |