Both Petco and PetSmart are comprehensive pet supply and service providers. PetSmart appears to have an edge in customer satisfaction regarding store environment, online order fulfillment, and return policy. Petco's dog training and grooming services have mixed reviews. Customers should consider their specific needs and read recent reviews for their local stores before choosing between the two.
| Attribute | Petco | PetSmart |
|---|---|---|
| Product Selection | Wide selection for dogs, cats, and small pets. | Vast selection for dogs, wide variety for cats, and supplies for small pets. |
| Price Competitiveness | Mixed reviews; some find prices high, while dog training classes are often less expensive than private trainers. | Competitive prices, regular promotions, discounts, loyalty program. |
| Dog Training | Comprehensive classes using positive reinforcement; effectiveness varies by location and instructor. | Effective programs for most dogs, especially first-time owners; quality varies by location. |
| Grooming Services | Strict guidelines for safety and monitoring; concerns about staff competency in some cases. | Generally good reviews, trained groomers, many plans for cats and dogs, high safety standards. |
| Veterinary Services | Full-service hospitals to vaccination clinics available. | In-store third-party clinics, comprehensive care. |
| Loyalty Program | Vital Care program with Core (free) and Premier (paid) tiers, offering rewards and benefits. | Treats loyalty program, earn points for every dollar spent, exclusive deals, pet's birthday surprise. |
| Online Ordering & Delivery | Online ordering with delivery options; issues with order fulfillment and delayed shipments reported. | Online ordering with free in-store returns, points credited within 24 hours after shipping. |
| In-Store Experience | Some customer reviews mention store cleanliness concerns. | Welcoming, clean, well-lit, and organized stores. |
| Return Policy | Not available | 60-day return window, returns in-store or by mail. |
| Customer Service | Reports of unresponsive customer service, particularly regarding online orders and returns. | Friendly and helpful staff mentioned in some reviews. |
| Ratings | Not available | Grooming services generally receive good reviews. |