Chewy is better for customers who prioritize a wide selection, Autoship convenience, and a generous return policy. Target Pet is a good choice for those who prefer in-store pickup and are already Target Circle members.
| Attribute | Chewy | Target Pet |
|---|---|---|
| Price Range | Competitive prices on a wide selection of pet products. Prices can vary, and it's recommended to comparison shop. | Wide range, many items in Boots & Barkley line under $10 |
| Product Variety | Massive selection of products, including food, treats, toys, medications, and other supplies for various types of pets. Over 3,000 options in dry dog food and over 1,500 in wet food. | Selection of pet supplies including food, toys, accessories, and medications. Exclusive brands like Boots & Barkley and Kindfull. |
| Shipping Speed | Most customers receive their orders within 1 to 3 business days. Expedited shipping for delivery within 1-2 business days and overnight shipping for urgent needs. | Free shipping on orders over $35 |
| Subscription Services | Autoship program allows you to schedule regular deliveries and save on frequently purchased items. | Autoship services no longer offered |
| Customer Service Responsiveness | Known for its customer service, offering 24/7 support via phone, live chat, or online help request form. | Aims to provide good guest service |
| Return Policy | Generous return policy, allowing returns within 365 days of purchase in most cases. Often offer full refunds and may even suggest donating unwanted items to a local shelter. | 90-day return window for unopened items |
| Website/App Usability | Allows easy management of Autoship schedules and orders through the Chewy app. | Working to improve website and app to enhance customer experience |
| Availability of Pet Medications | Chewy Pharmacy provides a wide variety of prescription medications online, including flea & tick, diabetic, and heartworm medications. | Target Pet Pharmacy provides a variety of pet medications, including flea and tick treatments, heartworm prevention, and prescription medications. Online ordering and in-store pickup available. |
| Auto-Ship Discount | Save 35% off your first Autoship order and 5% off all future orders. | No longer offers auto-ship discounts |
| Exclusive Brands | Offers several exclusive brands, including Frisco, American Journey, and True Acre Foods. | Boots & Barkley and Kindfull |
| In-Store Pickup Option | Primarily an online retailer and does not offer in-store pickup. | Offers in-store pickup for online orders |
| Loyalty Program | Chewy Autoship serves as a loyalty program, providing savings and convenience with automatic recurring shipments. Chewy also has Chewy+ which gives you free shipping, exclusive offers, and 5% back in rewards on every order. | Target Circle members can receive savings on pet products |