Amazon Pet Supplies is a strong choice for its extensive online selection, competitive prices, and convenient shipping options, especially for Prime members. Petco stands out with its physical store presence, in-store services, and rewards program, making it a good option for customers who value these features and don't mind potentially mixed customer service experiences.
| Attribute | Amazon Pet Supplies | Petco |
|---|---|---|
| Product Variety | Wide selection of pet food and accessories from various brands and sellers worldwide, including products for dogs, cats, birds, small animals, and even more exotic pets. In May 2025, Amazon.com's bestseller list for pet supplies showcased 184 unique products from 90 different brands. | Wide range of products for dogs, cats, birds, reptiles, and aquatic pets, including food, treats, toys, and accessories. |
| Price Range | Prices of bestsellers ranged from $3.99 to $83.99, with an average price of $22.74 (May 2025). Competitive prices with regular offers and discounts, especially for subscriptions and bulk purchases. | Generally competitive with other major retailers, with a focus on private-label brands. |
| Shipping Options & Speed | Fast shipping and reliable logistics. Prime members can often take advantage of free, two-day shipping. Same-day delivery is available in over 140 U.S. metro areas for Prime members on orders over $25 (otherwise, a $2.99 fee applies). | Online orders can be returned in-store to avoid shipping fees. Customer typically pays for shipping when returning by mail unless there was a problem with the product. |
| Subscription Services | Offers a "Subscribe and Save" feature on select pet items. | Offers subscription services for repeat deliveries and a fresh dog food delivery service with Freshpet, offering customized meal plans. PupBox was acquired by FabFitFun. |
| Return Policy | Chewy offers a better return policy than Amazon. | Returns accepted within 30 days for a full refund with a receipt. Returns between 31 and 60 days are refunded as store credit. Live animals have a 14-day return window. Prescription medications are generally not eligible for return. |
| Customer Service Quality | Customer service is usually easily accessible and helpful. | Mixed reviews, with some customers praising helpful staff and others reporting issues with responsiveness and prescription refills. |
| In-Store Availability | Not available | Operates over 1,500 retail stores in the U.S., Mexico, and Puerto Rico. |
| Grooming Services | Not available | Offers grooming services, including baths, haircuts, nail trimming, and teeth brushing. Appointments can be booked online or walk-in services are available. |
| Pet Adoption Events | Not available | Partners with Petco Love and local animal welfare organizations to host adoption events. Adoption fees and processes vary based on the local organization. |
| Pharmacy Services | Not available | Provides pharmacy services, including prescription refills, fulfilled through Express Scripts Pharmacy or Vetsource Pharmacy. Refills can be ordered online. |
| Rewards Program | Not available | Vital Care rewards program with two tiers: Core (free) and Premier (paid). Members earn points on purchases and can redeem them for rewards. |