Both Lemonade and Figo offer comprehensive pet insurance plans with customizable options. Figo stands out with its unlimited annual coverage and generally covered dental illnesses, but has mixed customer service reviews. Lemonade offers competitive premiums and fast claim processing, but requires add-ons for certain coverages like dental illnesses and behavioral therapy. The best choice depends on individual needs and priorities, such as budget, desired coverage level, and customer service expectations.
| Attribute | Lemonade Pet | Figo Pet Insurance |
|---|---|---|
| Monthly premium cost | Starts as low as $10 per month, varies based on pet type, breed, age, and coverage level. Example: $61/month for a 4-year-old Goldendoodle in Chicago with 80% co-insurance, maximum annual limit, and a $250 annual deductible. | Premiums depend on the pet's breed, age, zip code, and coverage options selected. |
| Annual deductible options | $100, $250, $500, or $750 | $100 to $1,500 |
| Reimbursement percentage options | 70%, 80%, or 90% | 70%, 80%, 90%, or 100%. 100% reimbursement is available with deductibles over $500 and annual coverage up to $10,000. |
| Coverage limits (annual or lifetime) | $5,000, $10,000, $20,000, $50,000, or $100,000 (Annual) | $5,000, $10,000, or unlimited annual coverage options are available. |
| Waiting periods for accidents and illnesses | Accidents: 2 days (0-day waiting period in some states); Illnesses: 14 days; Orthopedic Conditions: 30 days in some states, up to 6 months in others; Cruciate Ligament Events: 6 months | Accidents: 1 day (3 days in AK, CO, FL, ID, MO, NJ, NY, UT, and WA). Illnesses: 14 days. Orthopedic Conditions: 6 months (waiver available). |
| Coverage for hereditary and congenital conditions | Generally covered | Generally covered. |
| Coverage for chronic conditions | Generally covered | Generally covered. |
| Coverage for dental illnesses | Available as an add-on with a $1,000 annual limit. Covers treatments, procedures, diagnostics, and medications related to dental illnesses like gingivitis and periodontal disease. | Dental illnesses, including injuries, are generally covered. Routine dental treatment like teeth cleaning is not covered. |
| Coverage for behavioral therapy | Available as an add-on. Covers diagnostics, treatments, and therapies for eligible behavioral conditions. Therapies must be administered by a vet or licensed behaviorist. | Add-ons can enable coverage for behavioral treatments. |
| Availability of preventative care add-ons | Yes, Lemonade offers three tiers of wellness plans: Preventative Care, Preventative+ Care, and Preventative Care for Puppies and Kittens. These cover wellness exams, vaccinations, heartworm tests, routine dental cleaning, and more. | Yes, Figo offers "Powerups" as add-ons for wellness and preventative care. |
| Customer service responsiveness and ratings | Trustpilot score of 4.1/5 based on over 3,000 reviews. Customer support via the app, email, or phone. | Figo's app has received low ratings on Google, and the company has had low ratings with Consumer Affairs. However, a survey indicated that 85% of Figo customers were satisfied with pricing and customer service. |
| Claim processing speed and ease | Claims can be filed through the Lemonade app. Reimbursement can be as fast as 2 days. Some claims may be processed instantly, while others require manual review. | Figo excels in processing claims quickly, often within 2.6 working days. Most claims are processed within 3 business days. Claims can be filed via app, email, phone, or fax. |