Both Lemonade and Figo offer comprehensive pet insurance plans with customizable options. Lemonade stands out for its affordability and potential coverage of curable pre-existing conditions, while Figo is notable for its customer service and short accident coverage waiting period. The best choice depends on individual needs and priorities, such as budget, the pet's age and health history, and the importance of customer support.
| Attribute | Lemonade Pet Insurance | Figo Pet Insurance |
|---|---|---|
| Coverage | Covers accidents and illnesses, including diagnostics, prescription meds, emergency room visits, hospitalizations, surgeries, and more, so long as the issue did not exist at the time of enrollment. Offers optional add-ons for routine care, exam fees, dental illnesses, physical therapy, behavioral conditions, and end-of-life care. | Offers three base plans covering accidents, illnesses, and hereditary and congenital conditions (if not evident before enrollment or during the waiting period). Dental illnesses are covered as part of its comprehensive plans. An optional preventative care add-on covers wellness exams and vaccinations. |
| Deductibles | Annual deductible options of $100, $250, $500, or $750. | Customizable annual deductibles ranging from $0 to $750. |
| Reimbursement Options | 70%, 80%, or 90%. | 70%, 80%, or 90%. |
| Annual Coverage Limit | $5,000, $10,000, $20,000, $50,000, or $100,000. | Not available |
| Waiting Periods | Zero days for accidents and preventative care (in some states), 14 days for illnesses, and 30 days for orthopedic conditions. | 1 day for accident coverage and 14 days for illness coverage. |
| Pre-existing Conditions | May cover curable pre-existing conditions if the pet remains symptom-free for a specified period, typically 12 months. | Does not cover pre-existing conditions. Requires complete veterinary records to assess pre-existing conditions. |
| Dental Coverage | Offers supplemental coverage for the cost to diagnose and treat new dental illnesses up to $1,000 per year. This includes tooth extractions, crowns, root canals, surgeries, and treatments related to periodontal disease. Dental illness add-on is subject to base policy's co-insurance and annual deductible. | Dental illnesses are covered as part of its comprehensive plans. |
| Preventative/Wellness Care | Offers optional wellness coverage add-ons to supplement the base insurance plan. Preventative Care package for adults covers wellness exam, fecal or internal parasite test, heartworm or FeLV/FIV test, bloodwork, and up to three vaccines or boosters. Preventative+ Care package includes flea, tick or heartworm medication and routine dental cleaning. Puppy/Kitten Preventative Care package covers wellness exams, parasite testing, heartworm or FeLV/FIV testing, bloodwork, vaccines or boosters, flea/tick/heartworm medication, spaying/neutering, and microchipping. | An optional preventative care add-on covers wellness exams and vaccinations. |
| Age Limits | Not available | No upper age limits for enrollment. |
| Customer Service | Not available | Multiple customer service channels, including phone, email, and live chat. Customer service is generally praised for being helpful and responsive. |
| Claims Processing | Not available | Claims can be submitted online or via a mobile app and are processed within 7-30 days. |
| Money-Back Guarantee | Not available | A 30-day money-back guarantee is provided if no claims are filed. |
| Pricing | Plans start as low as $10 per month for the base Accident & Illness coverage. The average cost is $48 per month for a dog and $26 for cats. | Not available |