Antech Diagnostics Pet Diagnostics is a strong choice for comprehensive diagnostic services with wide geographic coverage and specialist consultations. VCA Animal Hospitals Telemedicine is better suited for convenient access to veterinary care through telehealth, especially for routine follow-ups and quick consultations, but has limited geographic availability.
| Attribute | Antech Diagnostics Pet Diagnostics | VCA Animal Hospitals Telemedicine |
|---|---|---|
| Diagnostic test menu breadth | Comprehensive, including core diagnostics (hematology, chemistry, parasitology, microbiology, and clinical/anatomic pathology) and specialty testing (endocrinology, allergy testing, PCR tests, genetic screening, histopathology, and cytology). Offers innovative solutions like KeyScreen GI Parasite PCR. | Telemedicine can be used for follow-up care or monitoring chronic conditions. Teleconsulting services exist that provide digital cytology solutions. |
| Turnaround time for results | Fast turnaround times aimed for. Some tests have results available in 1-3 days. RapidRead AI-powered radiographic interpretation tool delivers near-instant assessments (under 10 minutes). | Teleconsulting services may provide digital cytology solutions that can cut diagnosis time from days to minutes. |
| Integration with practice management software | HealthTracks system can be integrated into popular practice management systems. Integrates with NectarVet, Shepherd, Provet Cloud and Hippo Manager. | VCA has been working to create a seamless experience by forging new connections between the myVCA app and hospital operational systems. |
| Telemedicine platform features | Specializes in diagnostic imaging, internal medicine, cardiology, dentistry, exotics, and surgery. Telemedicine solutions are supported by AI. | Live video visits, in-app messaging, booking same- or next-day sick visit appointments through the myVCA app. |
| Veterinarian accessibility for consultations | Board-certified specialists and pathologists available for consultations. Consultations available Monday through Saturday. STAT consults offered within 2 hours, and standard consults within 24 hours, depending on caseload. | Access to free Live Chat with credentialed veterinary technicians day or night via the myVCA App. VCA clients can connect with a veterinarian through phone or video telehealth consults. |
| Geographic coverage of telemedicine services | Imaging Services (AIS) covers all time zones, providing 24/7 access. Operates over 70 facilities across the US and Canada. | Not available to pet owners in all states within the United States. VCA plans to introduce a telemedicine option in several states. |
| Pricing transparency and cost-effectiveness | Customized, affordable options offered. VHA members receive discounted pricing. Biohazardous processing fee per shipment. | Telehealth provides a cost-effective alternative to in-person visits. If a pet is a CareClub member, each virtual visit is free as part of the CareClub benefits. Pricing structure can be customized. |
| Customer support responsiveness | Customer experience departments available. New customers can expect a response to inquiries within 2 business days. Contact customer service at 1-800-872-1001 for lab diagnostics. | Excellent customer service with quick and helpful responses from support teams. |
| Data security and privacy measures | Committed to valuing and respecting personal data, being transparent, and continually improving privacy and security practices. Privacy statement available on their website. Data and materials relating to an animal are submitted with informed consent. | VCA is committed to providing a website that is accessible to the widest possible audience and strives to adhere to standards and guidelines. |
| Ease of use for veterinarians and pet owners | Next generation laboratory results are easy to use. HealthTracks is designed to streamline the diagnostic process and facilitate client communication. Customer support portal available. | VCA is making every interaction between pet owners and animal hospitals as convenient and easy as possible. User-friendly design and easy navigation enhance the telehealth experience. |
| Specialty testing availability (e.g., genetic, allergy) | Specialized endocrine and allergy testing, PCR tests for infectious diseases, and genetic screening for hereditary conditions offered. Molecular diagnostics for canine cancer also available. | Asia Veterinary Diagnostics (AVD) has been offering its veterinary specialty diagnostic services in Hong Kong (China) and Singapore since its inception in 2013. |
| Availability of mobile veterinary services | Offers mobile and fixed CT solutions as part of their diagnostic imaging services. | Deploying a veterinary technician from your team to the home of the client is one solution. |