PetSmart PetsHotel is better for pet owners who value standardized services, on-site veterinary care, and structured environments. Rover is better for those seeking personalized care and potentially more flexible arrangements, but it requires careful vetting of individual sitters.
| Attribute | PetSmart PetsHotel | Rover |
|---|---|---|
| Dog Boarding Price (per night) | Starting at $15 and up to $41 per night. Prices vary depending on location, suite type, size and number of pets, and add-ons. | Not available |
| Cat Boarding Price (per night) | Starting around $20 per night. Prices vary based on location, room type, and additional services. | Not available |
| Availability of 24/7 Supervision | Yes. PetSmart PetsHotels are staffed 24/7. However, some locations may not have in-person care overnight, with monitoring handled by a third party. | Varies depending on the individual provider. |
| Grooming Services Offered | Yes. PetSmart offers a full-service grooming salon. Services include baths, haircuts, nail trims, and de-shedding treatments. | Varies depending on the individual provider. |
| Training Services Offered | Yes. They offer training classes for all levels, from puppy basics to advanced skills. They also offer 30-minute one-on-one training sessions for PetsHotel guests. | Varies depending on the individual provider. |
| Pet Taxi Service | While not explicitly stated as "Pet Taxi," PetSmart offers convenient drop-off and pickup times. | Varies depending on the individual provider. |
| Webcam Access for Owners | Video cameras are located throughout each hotel. However, it's unclear if owners have direct webcam access. Some locations may offer webcam streaming. | Varies depending on the individual provider. |
| Socialization with Other Pets | Yes, with certain packages. Group playtime is available, and compatibility is assessed. | Varies depending on the individual provider. |
| Individual Playtime Options | Yes. You can schedule 30 or 60-minute sessions. | Varies depending on the individual provider. |
| Administering Medication | Yes. They administer medication if needed, as long as it is in its original packaging and clearly labeled with dosage instructions. Over-the-counter medications are accepted with a veterinarian's dosage recommendation. | Many Rover sitters are willing to administer medications, including injections. |
| Emergency Veterinary Care On-Site | A veterinarian is on-call 24 hours a day. Pets are guaranteed access to veterinary care around the clock. | Rover itself is not staffed for skilled veterinary care. |
| Size and Type of Enclosures | Dogs: Standard guest rooms (open-air atrium), private suites (larger, more private), and Atrium dog rooms. Cats: Kitty Cottages (private). Connecting doors for up to two cats are available. Enclosures are cleaned and sanitized daily. Climate-controlled spaces with species-specific ventilation systems. | Varies depending on the individual provider. |