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Pet boarding services: Luxury Pet Hotels of America vs. PetSmart PetsHotel

Quick Verdict

Luxury Pet Hotels of America cater to pet owners seeking premium amenities and specialized care, while PetSmart PetsHotel offers a more budget-friendly option with comprehensive services and 24/7 support. The choice depends on individual priorities and budget considerations.

Key features – Side-by-Side

AttributeLuxury Pet Hotels of AmericaPetSmart PetsHotel
Price per night for standard petLuxe Pet Resort: Classic Luxe (up to 40lbs) is $75 per night. K9 Resorts: Traditional Standard is $69 per day.Overnight stays start at $15 and can go up to $41 per night. Prices vary depending on location, suite type, size and number of pets, and add-ons.
Availability of private suitesMany luxury pet hotels offer private suites with amenities like TVs and webcams. Some offer themed suites or those named after celebrities.Yes, PetsHotels offer private suites. These suites often include features like orthopedic beds, raised cots, calming diffusers, and white noise machines.
Dog-to-staff ratioNot availableWhile a specific dog-to-staff ratio isn't readily available, PetsHotels have approximately 20 to 25 associates per hotel.
Cat-to-staff ratioNot availableSimilar to dog-to-staff ratio, a specific cat-to-staff ratio isn't available. However, the overall staff number of 20-25 associates per hotel caters to both dogs and cats.
Indoor play area square footageNot availableEach hotel is approximately 5,000 to 7,000 square feet, including playrooms.
Outdoor play area square footageNot availablePetSmart PetsHotel doesn't offer outdoor time to keep pets safe and prevent escapes.
Grooming services offeredMany luxury pet hotels offer grooming services, including baths, haircuts, nail trims, and spa treatments.Bathing and grooming services are available for dogs, and cat bathing and grooming are available at select locations.
Training services offeredSome luxury pet hotels offer training services, such as group classes or private lessons.Yes, personalized training sessions from accredited trainers are available during your pet's stay.
24/7 on-site staff presenceMany luxury pet hotels advertise 24/7 on-site staff.PetSmart PetsHotels are staffed 24/7.
Veterinarian on callSome facilities have a veterinarian on call.A veterinarian is on call 24/7.
Webcam access for pet monitoringSome hotels offer webcam access in suites.Some Petsmart Pet Hotels use cameras to monitor the pets during their stay.
Transportation services (pickup/drop-off)Some luxury pet hotels offer transportation services, possibly including chauffeur service with luxury vehicles.Information on transportation services wasn't found in the search results.

Overall Comparison

Luxury Pet Hotels of America: Prices start at $69-$75 per night. PetSmart PetsHotel: Prices range from $15-$41 per night. PetSmart has indoor play areas of 5,000-7,000 sq ft, while Luxury Pet Hotels of America square footage is not available.

Pros and Cons

Luxury Pet Hotels of America

Pros:
  • Emphasize cleanliness and sanitation, some using hospital-grade sanitation.
  • Highlight trained and certified staff, some requiring certifications in pet first aid and CPR.
  • Offer specialized care for pets with medical needs, including medication administration.
  • Offer structured playtime, exercise, and socialization opportunities and accommodate specific feeding schedules and dietary requirements.
  • Implement security measures and staff training to ensure pet safety.
  • Conduct temperament tests to ensure compatibility between pets and separate dogs based on size and temperament during playtime.
  • Provide regular updates and photos to owners.
  • Offer play areas, agility courses, swimming pools, puzzle toys, and social interaction.
  • Supervise interactions and separate pets based on temperament and size.
  • Emphasize transparent pricing with no hidden fees.
Cons:
  • No major disadvantages reported.

PetSmart PetsHotel

Pros:
  • 24/7 on-site staff presence
  • Veterinarian on call
  • Availability of private suites with orthopedic beds and calming diffusers
  • Grooming and training services available
  • Detailed training programs for staff
  • Accommodations for pets with special needs or medical conditions
  • Personalized 'Pawgress Report' provided at checkout
  • Playtime and enrichment activities provided
Cons:
  • Specific dog-to-staff and cat-to-staff ratios not available
  • No outdoor play area
  • Some reviews mention inconsistent kennel cleaning due to staffing
  • Potential extra fees for services like exit baths and meals if pet food is not provided

User Experiences and Feedback