PetSmart PetsHotel is a more budget-friendly option with standardized facility-based care and 24/7 support. Fetch! Pet Care is better for owners seeking personalized in-home care or boarding with experienced sitters, and those with pets other than cats and dogs. The best choice depends on individual needs and budget.
Attribute | Fetch! Pet Care Overnight Services | PetSmart PetsHotel |
---|---|---|
Overnight care options | In-home overnight care, "Almost" overnight care, Boarding at a pet sitter's home | Facility-based care in standard guest rooms, private suites, and kitty cottages |
Types of pets accepted | Dogs, cats, birds, and other small caged animals. Some locations also mention experience with exotic pets and reptiles. | Dogs and cats. Breed restrictions and pet acceptance are at the sole discretion of PetSmart. |
Boarding facility cleanliness and sanitation protocols | Fetch Pet Resort locations emphasize advanced cleaning procedures, pet-safe cleaning products, and air filtration systems. K9 grass is washed and sanitized daily. | Rooms are cleaned and sanitized daily. All facilities meet or exceed industry standards for cleaning and sanitation. Clean Air Technology with PetAirapy UV air purification systems is used. |
Staff qualifications and experience with pet care | Sitters undergo background checks and an interview process. They are often bonded and insured. Many have experience caring for various types of pets. Some receive "fear-free" certification. Some staff may have formal training in animal behavior, pet first aid, or be certified dog trainers. | Staff is safety-certified and trained in pet care. Pet care specialists provide round-the-clock care. |
Daily exercise and playtime opportunities | In-home care includes walks and playtime. Boarding facilities often offer open play environments with supervised playtime. Some locations have indoor and outdoor play areas. Hiking may be offered as an add-on service. | Dogs get group or individual playtime. Cats get individual TLC time daily with staff. Additional "Active Pup" packages can be purchased for more playtime. |
Feeding schedule and dietary accommodations | Sitters follow the pet's specified feeding schedule. Clients are generally asked to provide their pet's food to avoid dietary upset. | Pet parents can bring their pet's regular food. If PetSmart food is used, there may be an extra charge. |
Medication administration services | Fetch! Pet Care offers pet medical administration, including pills and injections. | Medications are administered if needed, provided they are in their original, labeled containers. Over-the-counter medications require a vet's dosage recommendation. Injections are not administered. |
Emergency veterinary care availability | In medical emergencies, Fetch! Pet Care will attempt to contact the client. If the client can't be reached, the company is authorized to seek veterinary care at the client's expense. | 24/7 staffing and access to an on-call veterinarian. PetSmart can seek veterinary care if they cannot reach the owner in an emergency. |
Grooming services offered | Some Fetch! locations offer full-service grooming. | Bathing and grooming services are available for dogs. Cat bathing and grooming are available at select locations. |
Training services offered | Some locations offer dog training services, sometimes as an add-on to boarding. | Personalized one-on-one training sessions are available for PetsHotel guests. |
Price per night/day for different pet types | Overnight care can range from $65 to $100+ per night, but this varies greatly by location and service type. Additional pet fees and holiday surcharges may apply. "Almost Overnight" care may start around $65. Dog boarding can start around $75 per night, with additional fees for extra dogs. | Overnight stays start at $15 and can cost up to $41 per night, but this varies by location, suite type, size/number of pets, and add-ons. Cats: Starting around $20/night. |
Customer service responsiveness and communication | Fetch! Pet Care uses a mobile app for scheduling, communication, and updates. Clients typically receive updates, photos, and videos of their pets. A Client Concierge Center may match clients with qualified pet care providers. | Detailed records are kept of each pet's stay. Personalized "Pawgress Report" is provided at checkout. Pet parents can call to check on their pet. |