Moving services: Two Men and a Truck vs. U-Pack

Quick Verdict

Two Men and a Truck is a better option for those needing local or full-service moving, while U-Pack is more suitable for long-distance moves where the customer is comfortable with packing and loading themselves. U-Pack also offers more transparent pricing and cancellation policies.

Two Men and a Truck offers a wider range of services, including local moves and full-service packing, while U-Pack specializes in long-distance moves with a "you pack, we drive" model.
U-Pack is known for its transparent pricing and generally reliable on-time delivery, whereas Two Men and a Truck's pricing and service quality can vary significantly due to its franchise model.
Both companies offer storage solutions and online tracking, but their insurance coverage options and damage claim resolution processes differ.

Key features – Side-by-Side

Attribute	Two Men and a Truck	U-Pack
Service Area	Local, long-distance, and cross-country moves	Long-distance moves only (over 100 miles)
Packing Options	Full-service packing options, sells packing supplies	Primarily "you pack, we drive" but can connect you with third-party companies for packing labor
Storage Solutions	Temporary storage, including portable, on-site warehouse, and vaulted storage units	Storage solutions at secure facilities for a monthly fee, using ReloCubes. Not available at your home.
Insurance Coverage	Valuation (Full Value Protection (FVP) and Released Value Protection (RVP)). Fully insured.	Catastrophic liability and carrier negligence liability. Additional coverage for carrier negligence can be purchased.
Pricing Structure	Varies between franchise locations. Hourly for local moves, by weight and miles for long-distance moves.	Transparent pricing with no hidden fees. Final cost may vary if space used differs from the estimate.
Customer Service	Experiences vary due to the franchise model. Some reviews mention courteous, professional movers; others mention communication issues.	Generally positive reviews for customer service. Representatives described as helpful and courteous.
On-Time Delivery	Experiences vary. Some reviews praise punctuality, while others mention late arrivals.	Generally reliable with on-time delivery.
Damage Claim Resolution	Contact local franchise office. Provide information about the damaged item. Each state has its own regulations.	Complete claim form and submit to carrier's claims department with documentation. Claims must be filed within nine months of delivery. 5-day deadline for concealed damage claims.
Online Tracking	Available	Available
Specialty Item Handling	Experienced in moving pianos and other bulky or fragile items.	Ships motorcycles. Ships cars through a third-party affiliate.
Online Quote Accuracy	Difficult to find clear pricing details online. May require contacting a local franchise or having an in-home estimate.	U-Pack's website provides instant free quotes. Online quotes automatically default to the least expensive option.
Cancellation Policy	Varies, but generally requires notification at least 48 hours prior to the move. Cancelling less than 48 hours in advance may result in losing most of your deposit and paying an additional cancellation fee. Some instances require notification more than 7 days before the move date.	No cancellation fee if you cancel more than 7 days before your move date. A $50 fee applies if you cancel within 7 days. Canceling on the same day of the move incurs a $150 fee.

Overall Comparison

Two Men and a Truck: Handles local, long-distance, and cross-country moves. U-Pack: Specializes in long-distance moves only (over 100 miles). U-Pack: No cancellation fee if you cancel more than 7 days before your move date. Two Men and a Truck: Cancellation policies vary, but generally require notification at least 48 hours prior to the move.

Pros and Cons

Two Men and a Truck

Pros:

Offers local, long-distance, and cross-country moving services
Provides full-service packing options
Offers storage solutions
Provides online tracking
Handles specialty items like pianos
High customer referral rate
Professionally trained packing teams

Cons:

Pricing can vary significantly between franchise locations
Customer service responsiveness varies due to the franchise model
On-time delivery rate varies
Online quote accuracy can be difficult to obtain
Some customers report bills running higher than quotes
Some reviews mention poor communication and lack of accountability from management
Some negative feedback centers on damaged property

U-Pack

Pros:

Transparent pricing with no hidden fees
Generally reliable with on-time delivery
Helpful and courteous customer service representatives
Offers storage solutions at secure facilities
Online shipment tracking available
Straightforward cancellation policy

Cons:

Does not offer local moving services
Primarily a "you pack, we drive" service
U-Pack is not responsible for damage caused by third-party loaders/packers or improper packing/loading.
Final cost may vary from the initial quote if space used differs from the estimate.

User Experiences and Feedback

Two Men and a Truck

What Users Love

Many reviews mention courteous, professional movers.
Many reviews highlight the efficiency and speed of the moving teams.
Some reviews praise the helpfulness and knowledge of the office staff.
The company's packing teams are professionally trained to protect belongings. They use high-quality packing materials and techniques.
The moving teams do everything they can to prevent damages, including padding and stretch wrapping furniture.

Common Complaints

Some reviews mention issues with communication and unacknowledged follow-ups.
Some customers report bills running higher than quotes. Unexpected fees can occur.
Some customers report on-time delivery, while others experienced late arrivals.
Some negative feedback centers on damaged property.
Some reviews mention poor communication and lack of accountability from management.

Value Perception

No value feedback reported.

User Recommendations

The final price may not be determined until the day of the move.
It is important to ask questions to ensure clarity.
Cancellation policies vary, but generally require notification at least 48 hours prior to the move.

U-Pack

What Users Love

Many customers report positive experiences with U-Pack's customer service, describing the representatives as helpful and courteous.
U-Pack is generally reliable with on-time delivery.
Many customers recommend U-Pack for its affordability, transparent pricing, and customer service.

Common Complaints

Some reviews mention that the final cost was different from the initial quote if more or less space was used.
U-Pack is only responsible for damage caused by their negligence. They are not responsible for damage caused by improper packing, loading, or unloading.
U-Pack does not offer full-service packing.

Value Perception

U-Pack is known for transparent pricing and avoiding hidden fees.
U-Pack's website provides instant free quotes.
The online quotes automatically default to the least expensive option.